Munich Airport was voted Central Europe´s best airport at the 2013 World Airport Awards and maintained its number six position from the previous year in the worldwide ranking. This year's edition of the Skytrax survey set a new record with more than 12 million respondents.
With a throughput of around 38 million passengers every year Munich Airport is the second-busiest airport in Germany. Passengers arrive here from 223 destinations in approximately 62 countries. More than 154 stores and retail outlets make the airport a shopping paradise. Before take-off or after landing, passengers can shop for brands such as Bogner, Boss, Max Mara, Escada and Hermès. It’s worth a trip even if you’re not flying! The airport also excels when it comes to food and drinks, and boasts the world’s first and only airport brewery – Airbräu. In addition, a wide range of events takes place at the airport every year – from surfing championships in summer to the airport Christmas market in winter.
“Service nonstop” is the impassioned goal and energize motto of Munich Airport’s authorities. With a clear signage and user-friendly layout, passengers find their way quickly and easily around Munich Airport. Special transit screens at the arrival gates display connections relevant to the arriving passengers. For literally nonstop service, general service centers in Terminal 1 and Terminal 2 are open 24-hours to serve the passengers with almost anything they require – such as luggage storage, dry cleaning, travel health insurance, lost and found, fax service or ticket sales for public transportation. Furthermore, Internet points, wireless LAN access, a child day care, baby changing facilities and showers are included in the airport’s comprehensive service portfolio. In both Terminals and the Munich Airport Center new InfoGate counters provide personal support via video conference
Limiting the airport’s impact on the environment is a key part of its corporate strategy. This is why comprehensive environmental management plays such an important role.
For passengers with reduced mobility, Munich Airport offers individual care from check-in area to aircrafts, from aircrafts to the arriving area or from aircrafts to aircrafts (transfer passengers).