Sales Guide Germany from A to Z
  • Welcome on board
    Air Berlin PLC & Co. Luftverkehrs KG ©airberlin

Welcome on board

Company Profile

airberlin - Your airline
airberlin is the second largest airline in Germany and one of Europe’s leading airlines, with hubs in Berlin, Dusseldorf, Palma de Mallorca and Vienna. Offering 150 destinations in 40 countries and award-winning service, airberlin is the first choice for more than 33 million travellers. Alongside airberlin, the airberlin group include the Austrian airline NIKI (with 49.9%), the Swiss airline Belair (49%) and airberlin technik GmbH (100%). airberlin offers a global route network through its strategic partnership with Etihad Airways, the membership of the oneworld® airline alliance as well as further worldwide codeshare flights. The fleet has an average age of five years and is among the most modern and eco-efficient in Europe. airberlin has established its position on the market by constantly increasing its flight offers, technical innovations and service.


Brands / Products / Services

Product & Service

airberlin passengers fly around the world in the shortest time and at the highest level of service, experiencing the true meaning of “seamless travel”. First-class service on board, a dense route network and optimal connections are available worldwide to passengers.

Etihad Airways - Premium Airline Partner

Etihad Airways has been the strategic partner of airberlin since the end of 2011. The combined route network of Etihad Airways and airberlin covers 227 destinations in 83 countries. The hub in Abu Dhabi opens up a gateway to the Middle East, Asia and Australia for airberlin customers. Through the strategic partnership airberlin and Etihad Airways have expanded route networks and the total number of codeshare agreements.

oneworld

airberlin's membership of the leading airline alliance oneworld® makes it even easier for guests to travel the world: with a choice of 850 destinations in 160 countries worldwide, oneworld offers passengers a wide range of flight options, excellent service and exclusive benefits for frequent flyers.

The member airlines to ensure that the passenger is offered a smooth and enjoyable travel experience.

Airline partnerships

airberlin has worldwide codeshare agreements with several airlines, which serve to expand its international route network. The international partnerships provide airberlin guests with numerous benefits and an optimal global network.


Products

Economy Class on short- and medium-haul flights

On short- and medium-haul flights airberlin offers superior level of comfort. The new ergonomically-shaped leather seats transform the flight into a relaxing and comfortable travel experience. Guests enjoy the award-winning service incl. free snacks, sandwiches, bagels or baguettes as well as a large choice of complimentary soft drinks, teas and coffee (free alcoholic beverages on German domestic flights). On many airberlin routes with a flight time of 60 minutes or more, airberlin offers the ability to order exclusive and freshly prepared gourmet meals from Sansibar Restaurant. airberlin offers a varied and extensive entertainment selection on short- and medium-haul flights incl. TV series, movies, radio channels and reading material.

Economy Class on long-haul flights

On long-haul flights, airberlin offers even more comfort with the new Economy Class. The ergonomically-shaped seats on long-haul routes with individually adjustable headrest, extra padding and anti-thrombosis cushion, transform the flight into a relaxing and comfortable travel experience. Each seat is equipped with its own monitor and the new comprehensive Inseat Entertainment system provides more than 200 hours of entertainment options to choose from. Our guests will receive headphones free of charge on board as well as a wide range of newspapers and magazines. Guests in Economy Class receive excellent onboard service at all times. On long-haul flights airberlin serves passengers warm or cold meals, snacks and a wide choice of beverages. The selection of complimentary has been extended and include a wide choice of alcoholic and non-alcoholic drinks. In order to make the journey more pleasant, airberlin provides its guests on selected night flights with an Amenity Kit.

Business Class on long-haul flights

airberlin Business Class guests enjoy excellent service and comfort on board and ground at all times. Exclusive priority status at check-in and boarding, as well as access to lounges and waiting areas guarantee a relaxed start at the airport. The new Business Class cabin onboard is equipped with 19 seats, guaranteeing privacy and relaxation during the trip. All seats have direct access to the aisle and can be adjusted to a FullFlat position for sleeping. At the touch of a button the seat turns into a completely horizontal bed, allowing to relax and sleep peacefully. In addition there is an adjustable massage function to help guests feel more at ease. Numerous shelves and storage compartments are provided to stow away all belongings, including the airberlin Amenity Kit, which contains high quality personal care products from brands such as "Rituals" and "L’Occitane".

During the flight, guests enjoy an aperitif service and exquisite multi-course meals inspired by recipes from the famous Sylt restaurant "Sansibar" and created exclusively for airberlin. The service is complemented by a wide selection of high-quality alcoholic and non-alcoholic beverages.

The individual on board entertainment system is built into every seat and offers a wide range from cinema highlights, series, games and music albums to audio books. High-resolution monitors use modern LED technology with individualized operation and Noise-absorbing headphones are available for outstanding sound quality. A power connection and USB port is available in every seat. Furthermore there is a wide selection of exclusive newspapers and magazines for airberlin guests.

e-Services for Check-in

airberlin offers guests a variety of e-services for a fast, convenient, safe and mobile check-in. From 30 hours to 45 minutes before departure, guests can check-in online via airberlin.com or with the airberlin iPhone app. Travellers print out their own boarding pass or can have it sent via e-mail, SMS or MMS. The seat can be changed later. The service is even advantageous for baggage drop-off, as airberlin passengers can use the baggage drop-off desk at the airport. With the airberlin iPhone Check-in application, the boarding pass barcode can be accessed directly at the gate. Guests can also use the app to retrieve their airberlin topbonus account balance and mileage program details. In addition, the app provides information about the destination. Owners of smartphones can check-in for their flight and reserve a seat via the mobile version of the website at mobile.airberlin.com. The boarding pass is sent directly to the mobile phone as a barcode via MMS, SMS or e-mail. Updated departures and arrivals may also be viewed as well as the airberlin topbonus program. In addition, Quick Check-in machines are always available for airberlin guests to use at the airports.

topbonus - the frequent flyer program

The award-winning frequent flyer program topbonus has more than three million members collecting and redeeming miles on flights operated by airberlin, NIKI, the strategic partner Etihad Airways and the oneworld airline partners. Status members also have access to many exclusive benefits. Before departure, airberlin passengers with a topbonus Silver, Gold or Platinum Card can enjoy newspapers, magazines, drinks, and current news programmes in the Exclusive Waiting Areas at Berlin-Tegel, Dusseldorf, Cologne/Bonn and Munich airports. Through airberlin’s membership in oneworld, the topbonus program has become even more attractive: topbonus Gold or Platinum Card members have worldwide access to the airport lounges of airberlin and its oneworld partners. Passengers with a topbonus Platinum Card can use the First Class Lounges. Whether globetrotter or business traveller, topbonus is worthwhile for everyone.

Lounges & Exclusive Waiting Areas

airberlin offers topbonus status customers and Business Class passengers Exclusive Waiting Areas and Lounges at many airports. Guests with a topbonus Silver, Gold or Platinum Card or a Business Class ticket can use the Exclusive Waiting Areas before departure. Comfortable leather seats, a wide selection of newspapers and magazines, hot and cold drinks as well as the latest news programme invite you to linger. Through airberlin’s membership in oneworld, topbonus Gold or Platinum Card holders or Business Class guests have worldwide access to the airport lounges of airberlin and its oneworld partners.


Group Offers

Group travel & MICE

airberlin welcomes and encourages group travel throughout its extensive network. A dedicated and experienced team is available to handle group enquiries in an efficient and highly professional manner. The airline welcomes enquiries not only from the travel industry, but also from companies, as well as from consumers directly. airberlin provides group air travel to trade shows, major sports events or just for a visit to one of the interesting cities in Germany.

For groups of at least 10 people departing and arriving under the same flight number, a group offer is exactly the right choice.

MICE - Your competent partner for events

With airberlin meeting & event solutions, airberlin offers a tailored solution for the MICE market to meet event planners' individual requirements: whether working with fixed allowances or special congress & event fares, bookings handled centrally by an agency or directly by event participants themselves, airberlin meeting & event solutions always offer an optimal level of service. And our service is worldwide – for a small event as well as for a major conference. airberlin meeting & event solutions offer a full range of products, such as group and star travel packages, special charter flights and congress & event fares fitted for meetings and corporate events. For congresses, trade fares and major events airberlin offers additional special event tickets to all event attendees.


Barrier-free Travel

airberlin provides a number of services for passengers with restricted mobility. For example, it offers a free assistance service, both at departure and destination airports. Passengers with disabilities or who have difficulty walking are provided with wheelchairs free of charge so that they can get to and from the plane. airberlin transports passengers’ own wheelchairs at no extra charge, and they do not count towards the luggage allowance. It also carries medical aids and equipment (e. g. ventilators, inhalers and mobility aids) and medication for free, provided passengers present an appropriate medical certificate.


FIT

airberlin provides FIT travel through a variety of channels including GDS (Amadeus, Galileo, Sabre and Worldspan), internet and the airline’s call centre.


Social Commitment / Green Travel

Our commitment to the environment

airberlin has a comprehensive approach to sustainability in its role as an eco-efficient airline. Indeed, airberlin is the first airline to have been awarded the ÖkoGlobe for its commitment to the environment. airberlin introduced an “Eco-Efficient Flying” program, which comprises more than 55 measures in the areas of flight planning, weight reduction, aircraft modernization and flight operation to reduce emissions and conserve fuel. In 2012, airberlin set a new record with an average fuel consumption of just 3.4 litres per 100 passenger kilometres flown, making the airline more eco-efficient than any other network carrier in Europe.


Price Conditions

YourFare

With the four-tier fare structure YourFare, airberlin has further improved their service especially for business travellers: the FlyFlex fare provides maximum flexibility and comfort. Passengers who have booked this fare can check-in up two suitcases and carry two items of hand baggage on board. Seat reservations and cancellations are included in the fare; in the case of rebooking, only the fare difference with regard to the current day’s price must be paid. airberlin passengers with a FlyFlex booking enjoy priority services such as Priority Fast Lane and will also receive a topbonus mileage credit of 150 percent. FlyClassic is the traditional airberlin product. On selected flights, JustFly and FlyDeal (available on selected long-haul routes)appeal to more price-sensitive customers who require less additional services.

airberlin corporate rates

Companies whose employees regularly travel on routes operated by the airberlin group can enjoy individual airberlin rates based on a corporate agreement. The fully flexible corporate rates represent major savings and can be rebooked and cancelled free of charge – which is of great benefit to companies that require a high level of mobility. The fares can be booked easily and fast via a business travel agency. The rates are based on the total volume as set out in the corporate agreement and are individually arranged with each company.

airberlin business points - the free bonus program for companies

Companies which have a lower volume of flights can also benefit from flights with airberlin and NIKI and on many flights operated by our codeshare partners Etihad Airways, Virgin Australia and Jat Airways. On our free bonus program, airberlin business points, companies collect valuable points for each business flight taken by its employees and these can be redeemed for award flights. The more frequently employees fly on business trips with airberlin and NIKI or our airline partners, therefore, the quicker savings made through award flights will become apparent in the company’s travel budget.


Miscellaneous

airberlin has a multi-channel distribution strategy offering flights through the internet and all major GDSs being a BSP member in more than 50 countries worldwide. airberlin partner agencies (IATA and non-IATA) can benefit from travel discounts from up to 100 % with the Counter Card discount scheme. For more information see: partner.airberlin.com.


Contact

Air Berlin PLC & Co. Luftverkehrs KG

Saatwinkler Damm 42 – 43
13627 Berlin
Germany
Tel. +49 30 3434 3434

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Agency Support

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Corporate Service