Product & Service
airberlin passengers fly around the world in the shortest time and at the highest level of service, experiencing the true meaning of “seamless travel”. First-class service on board, a dense route network and optimal connections are available worldwide to passengers.

Airline partnerships
Through its strategic partnership established in 2011 with Etihad Airways and its membership in the global airline alliance oneworld® since March 2012, airberlin is a leader in the international aviation industry. The international partnerships provide airberlin guests with numerous benefits and an optimal global network.

Etihad Airways
Together, airberlin and Etihad Airways serve 239 destinations in 77 countries. With this strategic partnership, both airlines have significantly increased their route networks and codeshare connections. airberlin utilises Etihad Airways’ hub in Abu Dhabi as a gateway to the Arab world as well as to Asia, Africa and Australia.

oneworld
By joining oneworld, airberlin has significantly increased its flight offers for guests, especially to western destinations such as the United States. airberlin guests can choose from more than 800 destinations in 150 countries as a result of airberlin’s membership in oneworld. airberlin operates flights under shared flight numbers with oneworld members American Airlines, British Airways, Finnair, Iberia, Royal Jordanian, S7 Airlines and Japan Airlines.

Short and medium-haul
On short and medium-haul flights, guests enjoy our award-winning service. Free snacks, sandwiches, bagels or baguettes are served depending on departure time and flight length. Hot and cold drinks as well as a selection of beer and wine for purchase are available (free on flights within Germany). On all flights, airberlin offers a varied and extensive entertainment programme. A selection of newspapers and magazines as well as the popular airberlin chocolate hearts are also included on all flights. On many airberlin routes with a flight time of 60 minutes or more, airberlin offers the ability to order exclusive and freshly prepared gourmet meals from Sansibar Restaurant. Depending on the time of day and/or season, you can enjoy the various specialties created by Herbert Seckler, chef of the famous restaurant on the island of Sylt.

Economy Class long-haul
airberlin offers even more comfort with the new Economy Class. The ergonomic lightweight seats are now even more relaxing with individually adjustable headrest, extra padding and anti-thrombosis cushion. Coat hooks, USB ports, and the award-winning amenity kit on night flights are at guests' disposal. The individual on board entertainment system is integrated in the backrest of each seat and offers a wide range of audio/video programmes. High-resolution monitors use modern LED technology with individualised operation via touchscreen. A USB port for charging small electronic devices is located directly on the monitor. Headphones and newspapers and magazines are available at no cost for airberlin passengers. airberlin serves guests a delicious main meal with two hot dishes to choose from as well as a light lunch or snack. The existing complimentary drinks service has been expanded to include a selection of aperitifs, wines, champagnes, beers and spirits.

Business Class long-haul
airberlin's Business Class guests enjoy excellent service and comfort on board and on the ground before the flight. At the airport, an exclusive Check-in desk is available to Business Class guests for check-in and baggage drop-off. Until departure time, Business Class passengers can relax in the Exclusive Lounges at many German and international airports. The Business Class cabins are equipped with only 20 seats, guaranteeing sufficient rest and relaxation during the trip. The fully automatic and smoothly adjustable seats provide outstanding seating and sleeping comfort and extra legroom. An award-winning amenity kit with high quality products ensures well-being on board. During the flight, guests enjoy an aperitif service and multi-course meals inspired by recipes from the famous Sylt restaurant "Sansibar" and created exclusively for airberlin. The service is complemented by a wide selection of high-quality alcoholic and non-alcoholic beverages. The individual on board entertainment system is built into every seat and offers a wide range from cinema highlights, series, games and music albums to audio books. High-resolution monitors use modern LED technology with individualised operation via touchscreen. A USB port for charging small electronic devices is located directly on the monitor. A power connection for the laptop is also available. Headphones, snacks and a wide selection of exclusive newspapers and magazines are available to airberlin Business Class passengers at any time free of charge.

e-Services for Check-in
airberlin offers guests a variety of e-services for a fast, convenient, safe and mobile check-in. From 30 hours to two hours before departure, guests can check-in online via airberlin.com or with the airberlin iPhone app. Travellers print out their own boarding pass or can have it sent via e-mail, SMS or MMS. The seat can be changed later. The service is even advantageous for baggage drop-off, as airberlin passengers can use the baggage drop-off desk at the airport.
With the airberlin iPhone Check-in application, the boarding pass barcode can be accessed directly at the gate. Guests can also use the app to retrieve their airberlin topbonus account balance and mileage program details. In addition, the app provides information about the destination.
Owners of smartphones can check-in for their flight and reserve a seat via the mobile version of the website at mobile.airberlin.com. The boarding pass is sent directly to the mobile phone as a barcode via MMS, SMS or e-mail. Updated departures and arrivals may also be viewed as well as the airberlin topbonus program. In addition, Quick Check-in machines are always available for airberlin guests to use at the airports.

topbonus frequent flyer program
The award-winning frequent flyer program topbonus has more than three million members collecting and redeeming miles on flights operated by airberlin, NIKI, the strategic partner Etihad Airways and the oneworld airline partners. Status customers also have access to many exclusive benefits. Before departure, airberlin passengers with a topbonus Silver, Gold or Platinum Card can enjoy newspapers, magazines, drinks, and current news programmes in the Exclusive Waiting Areas at Berlin-Tegel, Dusseldorf, Cologne/Bonn and Munich airports. Through airberlin’s membership in oneworld, the topbonus program has become even more attractive: Gold or Platinum Card members have worldwide access to the airport lounges of airberlin and its oneworld partners. Travellers with a topbonus Platinum Card can use the First Class Lounges. Whether globetrotter or business traveller, topbonus is worthwhile for everyone.

Lounges & Exclusive Waiting Areas
airberlin offers topbonus status customers and Business Class passengers Exclusive Waiting Areas and Lounges at many airports. Guests with a topbonus Silver, Gold or Platinum Card or a Business Class ticket can use the Exclusive Waiting Areas before departure. Comfortable leather seats, a wide selection of newspapers and magazines, hot and cold drinks as well as the latest news programme invite you to linger. Through airberlin’s membership in oneworld, topbonus Gold or Platinum Card guests or Business Class guests have worldwide access to the airport lounges of airberlin and its oneworld partners.

Group travel & MICE
airberlin welcomes and encourages group travel throughout its extensive network. A dedicated and experienced team is available to handle group enquiries in an efficient and highly professional manner. The airline welcomes enquiries not only from the travel industry, but also from companies, as well as from consumers directly. airberlin provides group air travel to trade shows, major sports events or just for a visit to one of the interesting cities in Germany.
For groups of at least 10 people departing and arriving under the same flight number, a group offer is exactly the right choice. Groups benefit from additional flexibility with respect to name changes and no-cost cancellation opportunities.

Meeting & event solutions
For larger events with at least 50 participants, we offer individual arrival at discounted fares and flexibility adapted to individual needs. For larger groups, we are delighted to make an entire aircraft exclusively available. There is also the option to fly to destinations outside of the airberlin route network, thereby giving the event a special character.

airberlin provides a number of services for passengers with restricted mobility. For example, it offers a free assistance service, both at departure and destination airports. Passengers with disabilities or who have difficulty walking are provided with wheelchairs free of charge so that they can get to and from the plane. airberlin transports passengers’ own wheelchairs at no extra charge, and they do not count towards the luggage allowance. It also carries medical aids and equipment (e. g. ventilators, inhalers and mobility aids) and medication for free, provided passengers present an appropriate medical certificate.

airberlin provides FIT travel through a variety of channels including GDS (Amadeus, Galileo, Sabre and Worldspan), internet and the airline’s call centre.

Eco-efficient flying
With an average age of only 5 years, the airberlin fleet is one of the youngest, quietest and most efficient in Europe. In 2011, airberlin used only 3.5 litres of fuel per 100 passenger kilometres, making it the most eco-efficient network carrier in Europe. The "Eco-efficient Flying" program includes numerous measures for advancing continuous improvement in environmental performance. For this program, in 2011 airberlin was the first airline ever to win the ÖkoGlobe award for sustainable mobility.

YourFare
With the three-tier fare structure YourFare, airberlin has further improved their service especially for business travellers: the FlyFlex fare provides maximum flexibility and comfort. Passengers who have booked this fare can check-in up two suitcases and carry two items of hand baggage on board. Seat reservations and cancellations are included in the fare; in the case of rebooking, only the fare difference with regard to the current day’s price must be paid. airberlin passengers with a FlyFlex booking enjoy priority services such as Priority Fast Lane and will also receive a topbonus mileage credit of 150 percent. FlyClassic is the traditional airberlin product. On selected flights, JustFly appeals to more price-sensitive customers who require less additional services.

airberlin corporate rates
Optimal connections, flexibility and comprehensive service are always good for business. Through a corporate agreement, companies with regular business travel volume can obtain individual corporate rates on routes of the airberlin group. The fully flexible corporate rates provide high savings and can be rebooked and cancelled free of charge.

airberlin business points
Companies with lower air travel volume can also benefit from flights on routes of the airberlin group. With the free bonus program airberlin business points, for every employee business flight, small and medium-sized businesses collect valuable points that can be redeemed for award flights (up to 2 hours prior to departure).