• ©Jens Goerlich
  • ©Jens Goerlich
  • ©Jens Goerlich
  • ©Jens Goerlich
  • ©Jens Goerlich

Accessible Lufthansa

Lufthansa welcomes passengers with reduced mobility or other special needs. Assistance for accessible air travel is provided during the preparation, on board the flight and at your destination. Wheelchairs are free of charge and services for blind, deaf or impaired passengers include individual safety briefings, guide dogs and assistance from staff when boarding or with luggage. All aircraft have accessible on-board toilets.

Services for wheelchair users

  • Lufthansa will provide you with a wheelchair free of charge. Similarly, if you want to take your own foldable wheelchair with you, we will not charge you to transport it. Your wheelchair will be carried in the cargo hold.
  • If you will require a wheelchair at your departure and/or destination airport, please make sure you inform us of this either at the time of or after booking. If you are taking your own wheelchair with you, please tell us its dimensions and weight as well as any specifics (foldable/non-foldable, sports wheelchair, etc.).
  • If your wheelchair is battery powered, please find out what type of batteries it takes and let us know when you book your flight, as gel-cell, dry-cell and wet-cell batteries can stay in the wheelchair. However, the battery terminals must be covered with electrical insulating tape or plastic caps to prevent an accidental short circuit. Additionally, either you or your companion will need to secure and disconnect wet-cell batteries before boarding.
  • Please notify us at least 48 hours before departure about essential mobility aids such as electric wheelchairs.
  • Level-entry boarding is not available at many airports. Due to numerous arrivals and departures at airports gate assignments are not guaranteed and aircraft may be assigned a remote position on the tarmac.

Services for blind or visually impaired passengers

As a blind or visually impaired passenger you do not need to have an assessment of your fitness for air travel. Please see our advice on guide dogs. We offer blind or visually impaired passengers the following assistance:

  • Separate, individual safety briefings
  • Separate briefing in the event of delays and other important travel announcements
  • Other assistance such as being escorted at the airport

Services for passengers who are deaf or hearing impaired

For the best-possible preparation, please let us know about the type of assistance you will need as soon as you book your flight or no later than 48 hours before departure.

Advice for passengers with learning disabilities

As a rule Lufthansa is happy to carry passengers with a learning disability, however, it is absolutely imperative that the passenger is able to follow the crew’s safety instructions at all times.

In any event, flight tickets for passengers with a mental impairment should be booked at least 48 hours before departure in order to ensure the best possible support for them before and during the flight.

Access and special features

A wheelchair at an airport having a priority baggage tag.

With the aid of the following checklist you can see quickly and easily whether you have completed all the essential preparations for your flight:

When booking my flight I let Lufthansa or my travel agency know about my reduced mobility and told them of my special requirements. These include: a special diet and the use of special facilities and services (e.g. wheelchair collection, taking a guide dog on board, etc.).

I have booked my flight no later than two days before the start of my journey and specified whether I am travelling with my own wheelchair. If so, I have given details of its dimensions and weight.

I have seen to all the formalities for the return flight from my destination in good time.

When buying my ticket I asked about the service for reduced mobility passengers at my departure and destination airports.

If I haven’t notified the airline about my wheelchair in advance, I will arrive at the airport in plenty of time (at least 90 minutes before departure in Germany).

Because my reduced mobility is due to current medical reasons I have obtained a medical care form.

I have notified Lufthansa at least 48 hours in advance of my flight that I will require special assistance.

Find out more about accessible air travel – travel preparation

Our services for on board the aircraft

During the flight our flight attendants will assist passengers with reduced mobility as much as they can. Please note, however, that our flight attendants cannot carry or lift passengers.

All our long-haul aircraft are fitted with disabled toilets. However, passengers with reduced mobility should bear in mind that the sanitary area in aircraft is generally quite cramped. In addition, the aisle in an aircraft is narrower as a rule than in other means of transport.

Services on board for wheelchair users

Depending on the airport, there are many different transport options available to passengers with reduced mobility. You should therefore be prepared to have to change wheelchairs independently in order to board the aircraft. In our aircraft a specially developed on-board wheelchair is available to passengers with reduced mobility which they can also use to access the toilets.

When you get on board, our cabin crew will be waiting to assist you:

  • we will support you during boarding and disembarking
  • we will help you to stow your hand luggage
  • we will assist you in getting to and from the toilet.

Services on board for blind or visually impaired passengers

We offer the following assistance to blind or visually impaired passengers on board:

  • we will explain the arrangement of food on the meal tray
  • we will provide a separate, personal safety briefing
  • we will tell you personally about delays and other important travel announcements

Services for deaf or hearing impaired passengers

We offer the following assistance to deaf or hearing impaired passengers on board:

  • a separate, personal safety briefing
  • we will tell you personally about delays and other important travel announcements
  • we provide films with subtitles in German and English

Advice for passengers with learning disabilities

Passengers with learning disabilities should be accompanied by a companion when they fly.

Find out more about accessible air travel – on board

Our services for when you arrive at your destination

When you arrive at your destination airport your own wheelchair is returned to you either immediately after you have left the aircraft or at the latest at baggage reclaim. In the latter case, you will be taken there in an airport wheelchair. However, you may have to wait a little while and we ask for your patience and understanding if this happens.

For longer stopovers in Frankfurt or Munich we have created a Waiting Lounge and we will take you there in the wheelchair.

The person who is meeting you at your destination should contact the Lufthansa airport ticket team before your flight arrives to ensure your support and care is seamless. At some airports, your companion will be able to meet you at baggage reclaim.

Services for passengers who are visually or hearing impaired

Our staff will also be happy to help you when you are leaving the aircraft and at your destination airport. They will accompany you to the airport exit or look after you until your connecting flight. For longer stopovers in Frankfurt or Munich, we have created a Waiting Lounge and will take passengers with a visual or hearing impairment to this lounge.

Find out more about accessible air travel – at your destination

Passenger Assistance at Lufthansa’s UK Airports

Lufthansa operates from six UK Airports. Click on the airport name for further details and more assistance information:

Passenger Assistance at Lufthansa’s German Airports

All the Lufthansa hubs in Germany are able to offer free assistance for passengers with special needs, click on the airport name to find out more:

Contact us

For further information and if you have any questions, please contact the Lufthansa Medical Operation Center (MOC):
Phone: +49 69 696 55 079
Fax: +49 69 696 83 677
Email:

(Open Mondays to Fridays: 08:30 - 20:00 hours; Saturdays, Sundays and bank holidays: 08:30 - 16:30 hours)

You will find further useful information about accessible air travel online at www.lufthansa.com

Official Partner: