Every year, the independent market research institute Skytrax surveys some twelve million passengers from over 160 countries on the quality of service at nearly 400 airports. On the basis of the results, the major international hubs receive awards in various categories.
The service programme run by Fraport AG with its slogan 'Great to have you here' has proved very successful and helped Frankfurt Airport win the award for World's Most Improved Airport. Fraport's concept ensures greater convenience for arriving and departing travellers as well as quick transfers between connecting flights. To complement the airport's prayer rooms, other services will be offered in future to reflect the many different languages and cultures of passengers.