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  • Munich Airport – “Best Airport in Europe 2013”
    Flughafen München GmbH ©Munich Airport

Munich Airport – “Best Airport in Europe 2013”

Company Profile

Munich Airport was voted Central Europe´s best airport at the 2013 World Airport Awards and maintained its number six position from the previous year in the worldwide ranking. This year's edition of the Skytrax survey set a new record with more than 12 million respondents.

General information

With a throughput of around 38 million passengers every year Munich Airport is the second-busiest airport in Germany. Passengers arrive here from 223 destinations in approximately 62 countries. More than 154 stores and retail outlets make the airport a shopping paradise. Before take-off or after landing, passengers can shop for brands such as Bogner, Boss, Max Mara, Escada and Hermès. It’s worth a trip even if you’re not flying! The airport also excels when it comes to food and drinks, and boasts the world’s first and only airport brewery – Airbräu. In addition, a wide range of events takes place at the airport every year – from surfing championships in summer to the airport Christmas market in winter.

Service nonstop

“Service nonstop” is the impassioned goal and energize motto of Munich Airport’s authorities. With a clear signage and user-friendly layout, passengers find their way quickly and easily around Munich Airport. Special transit screens at the arrival gates display connections relevant to the arriving passengers. For literally nonstop service, general service centers in Terminal 1 and Terminal 2 are open 24-hours to serve the passengers with almost anything they require – such as luggage storage, dry cleaning, travel health insurance, lost and found, fax service or ticket sales for public transportation. Furthermore, Internet points, wireless LAN access, a child day care, baby changing facilities and showers are included in the airport’s comprehensive service portfolio. In both Terminals and the Munich Airport Center new InfoGate counters provide personal support via video conference

Environmental protection

Limiting the airport’s impact on the environment is a key part of its corporate strategy. This is why comprehensive environmental management plays such an important role.

Barrier-free flights

For passengers with reduced mobility, Munich Airport offers individual care from check-in area to aircrafts, from aircrafts to the arriving area or from aircrafts to aircrafts (transfer passengers).


Products

Shopping – From Aigner to Zegna
Germany’s second-largest hub is a shopping paradise. More than 150 renowned Munich retailers interspersed among top worldwide brands create a unique blend of international flair and local color. Alongside the well-stocked Travel Value and Duty Free shops, elegant shops present an unparalleled shopping experience. And despite the strict regulations on shopping hours in Germany, which keep retailers’ doors shut in the evenings and all day Sunday, the shops at Munich Airport are open seven days a week some from 5:00 am to 9:00 pm. At Munich Airport shoppers will find down-town prices which make shopping even more attractive –also for the local visitors.

Highlights not to be missed:

  • Burberry / Aigner / Escada
    Terminal 2, Level 04. Three international brands with fashion and accessories for women.
  • Hermès
    Terminal 2, Level 04 and 05. Exclusive accessories, bags and Hermès silk scarfs.
  • Bvlgari
    Terminal 2, level 04. The Italian specialist for finest jewelry, bags, fragrances and accessories.
  • Juwelier Hilscher – ROLEX
    Terminal 2, Level 04. High class watches and jewelry with brands like Cartier, Rolex, Piaget, Wellendorf and exclusive mobile phones by Vertu.

  • A list of the world’s delicatessens would be unthinkable without the exquisite products of Dallmayr. Next to the shop is the Dallmayr Café.
  • Fabriano Terminal 2, Level 04. Fabriano is the symbol of tradition and prestige in papermaking worldwide.
  • Buyern / Herrmann Geschenke Munich Airport Center; Terminal 2, Level 04 and Level 05: Gifts and souvenirs from Bavaria.
  • HUGO BOSS Man Terminal 2, Level 04 and Munich Airport Center.
    The Black Label Collection: quality materials, meticulous workmanship to the last detail and the certainty of always being perfectly dressed.
  • MontBlanc / Ferragamo
    Terminal 2, Level 04 and Level 05. The store with the two brands MontBlanc and Ferragamo offers exclusive accessories, leather goods and the famous MontBlanc fountain pens.
  • René Lezard
    Terminal 2, Level 04. Fashion from René Lezard represents composure with style: women's and men's collections, accessories, bags, shoes and fragrances.
  • Strenesse
    Munich Airport Center (Level 03). Fashion by Gabriele Strehle.
  • FC Bayern Munich Fan Shop
    Munich Airport Center (Level 03)
  • Marc O'Polo Fashion
    Munich Airport Center, Terminal 2, Level 04.

TAX Refund
How to get your refund: The VAT Rate in Germany is 19%. It can be reclaimed when exporting the goods.

For check-in baggage:
Check in at one of the counters and have your baggage labeled. Proceed to the customs office with the baggage. Customs will check your merchandise, stamp your receipts and handle your baggage. With the tamped receipts, proceed to the Cash Refund Desk to receive your refund.

For carry-on baggage:
Check in and pass security and passport control. Afterwards, proceed to the customs office to have your merchandise checked. With the stamped receipts, proceed to the Cash Refund Desk. You can also get your refund at the ReiseBank Central Area and Terminal 2, Level 05.

Useful applications for passengers

MUC Airport app for iPhones

MUC Airport is the official iPhone app for Munich Airport. Available online at the Apple Store, it offers a wealth of information on flights, shopping and dining as well as useful tips to make your stay at MUC a more pleasant experience. To find the app and download it free of charge to your iPhone, search for "Flughafen München", "Munich Airport", or "MUC" in the Apple App Store.

InfoGate

In Terminal 1 and the Munich Airport Center (MAC) and now also in Terminal 2 interactive InfoGate counters are equipped with a touch-screen and a high-resolution camera, as well as a printer and a ticketing-system. Passengers may speak directly with airport staff via video conference. An integrated scanner may be used to digitalize documents placed on the display, and service personnel can even write comments on the documents before printing them. Additionally, by simply holding the boarding card up to any of several InfoGate interactive-display monitors passengers can quickly find the shortest way to their gates.

New service

Napcabs - sleeping cabins

Passengers with time between flights or layovers can now try a new concept, developed by Munich Airport: Napcab sleeping cabins are a perfect way of finding some privacy and beating jetlag. These innovative pods have a comfortable bed to get some sleep or just relax until departure time, with music and the lighting set to the desired level. There is also a small desk and free Internet access.

The Napcabs are located in the non-public area of Terminal 2:

- Level 04, near gate G06

- Level 05, near gate H32


Group Offers

Route Proposal: Jewels of Romantic Europe
Under the slogan “Jewels of Romantic Europe”, tourism partners of Bavaria (Germany) and Tirol (Austria) jointly promote the year-round holiday destinations and have a designed wonderful 7-day-tour.

Day 1 Arrival at Munich Airport
Transfer to city centre of Munich
Overnight in Munich

Day 2 Munich – Garmisch-Partenkirchen – Zugspitze
Transfer to Garmisch-Partenkirchen (1.15 hrs)
City tour & excursion to Zugspitze mountain
Overnight in Garmisch-Partenkirche

Day 3 Hohenschwangau – Neuschwanstein Castle
Transfer to Hohenschwangau (1 hr)
Visit Neuschwanstein & Hohenschwangau Castle
Stay overnight at Schloßhotel Lisl & Jägerhaus Hotel

Day 4 Hohenschwangau – Wattens – Innsbruck
Transfer to Wattens (2.20 hrs)
Visit Swarovski Crystal Worlds
Transfer to Innsbruck (20 minutes) – City tour and overnight

Day 5 Innsbruck – Berchtesgaden – Königssee
Transfer to Berchtesgaden (4 hrs)
Visit Salt Mines & Lake Koenigssee, overnight in Berchtesgaden

Day 6 Berchtesgaden – Salzburg
Transfer to Salzburg (30 minutes)
City Tour and overnight in Salzburg

Day 7 Salzburg – Lake Chiemsee
Transfer to Prien at Lake Chiemsee (1.05 hrs)
Cruise on lake chiemsee and visit Herrenchiemsee Castle and museum
Overnight in Prien at Lake Chiemsee

Day 8 Prien at Lake Chiemsee – Munich
Transfer to Munich (1.15 hrs), City Tour of Munich
Leisure time / Shopping
Departure from Munich Airport

For further information: www.romantic-jewels.com


Barrier-free Travel

Munich Airport is disabled friendly and offers a wide range of services to assist passengers with disabilities.

A tactile guidance system with floor markings is in place to help blind and visually impaired passengers find their way. Entryways at levels 03 and 04 have raised relief panels with information in Braille describing the way to the special needs desk and also the main information desk in the Munich Airport Center (level 03) has an information board in Braille.

Wheelchairs: Munich Airport lends out wheelchairs free of charge at all information desks in the departure areas, at the main information desk in the Munich Airport Center and in the special service lounges in Terminal 2. Of course all building entry and exit points and interior doorways are wheelchair and disabled-friendly as well as the elevators for easy access between floors and the washrooms.

At the Medical center in Terminal 1, Arrival Area E (Level 03) doctors and paramedics are available to help you 24 hours a day.

Meeter/greeter service: People meeting and greeting travelers with disabilities can obtain special authorization to enter the baggage claim area. Contact your airline to request access.
For detailed information: www.munich-airport.de/en/consumer/barriere


FIT

Stop-over attractions:
Have a look at MUC`s Stopover Guide (www.munich-airport.com/viamuc) & take advantage of your time to discover the modern & cosmopolitan “mini-city” Munich Airport, the surrounding region & Munich itself.

MUC Supreme shopping experience:
More than 150 shops & service facilities provide an amazing assortment including many designer labels.

The Gourmet hub:
High quality Italian restaurants, deluxe Asian cuisine, fast food or Bavarian cuisine at the Airbräu, the world's only airport brewery with its own beer garden. The choice is yours.

Wellness and Beauty:
A barber’s shop visit: facials, massages, everything is possible.

Experience the Airport:
Take a walk to the visitors’ terrace or discover the many exciting attractions of MUC’s Visitors Park, even a 18-hole mini-golf course awaits you. At the iPilot flight simulator you can get a realistic impression of flying.

Activities over 4 hrs:

Over 6 hrs:


Social Commitment / Green Travel

Environmental protection has top priority at Munich Airport. The construction of an airport inevitably leads to interventions in the ecosystem of a region. Yet, Munich Airport is committed minimizing such impact. To this end it has created a department to handle ecological issues such as aircraft noise, air management, and energy supply or waste and water management. Munich Airport has set itself the goal of achieving its growth targets on a carbon-neutral basis by 2020 compared to the baseline year 2005.

Munich Airport’s pro-environment strategy allows for the operation and development of the airport in a manner that effectively controls and contains environmental impact and complies with statutory regulations and environmental requirements. For example, Munich Airport generates more than half of the power needed in an on-site combined heat, power and cooling plant. The outstanding efficiency of this form of energy conversion allows the airport to save around 30,000 metric tons of carbon emissions annually.

As part of this project, Munich Airport is currently running 115 vehicles on a diesel / vegetable oil mix and a further 39 on bio-ethanol. The airport also classifies aircraft according to the noise levels measured during takeoff and landing operations. Aircraft in the lowest noise category pay landing fees eight times lower than those classed as the noisiest.

A solar power facility, with modules covering a total area of 3,600 square meters on the roof of Terminal 2, has an annual power output of 445,000 kWh. This accounts for 0.2% of the airport's total power requirements, and thus represents a reduction in CO2 emissions of approximately 400 tons.


Miscellaneous

New VIP WING

Luxurious VIP facilities are available at Munich Airport. The VIP WING presents a unique blend of international ambience combined with traditional Bavarian hospitality. The bright, spacious rooms in the lounge have a total area of 1,200 square meters. Regardless of seating class or carrier, passengers at Munich Airport seeking individual and exclusive service can book and have access to a wide range of VIP services. Chauffeured limousines shuttle the guests in luxury from and to the aircraft. The lounge is staffed by multilingual representatives and offers airport guests all-round support. Personal assistants can organize all the traveler's flight-related processes and formalities such as immigration support, check-in, baggage-handling, tax refund and customs clearance while guests relax in the VIP Lounge. Facilities at the VIP WING also include a fully equipped conference suite which may be booked in advance.

Inqueries and bookings:

Meet & Assist

Passengers who desire a personal escort can pre-book Munich Airport’s “Meet & Assist Service”. With this service, staff of Munich Airport will accompany passengers at the airport and help them find their way. Whether upon arrival, before departure, or while waiting for a connecting flight, the service can be tailored to the passengers’ individual needs. The service generally begins at the door of the aircraft or the entrance to the terminal. The guest is then accompanied through the various checkpoints (security, passport control and customs), to the connecting flight, the lounge or to the arrival area.

Bookings:


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contact

Munich Airport

P.O. Box 23 17 55
85326 München

Phone: +49 89 975-00
Fax: +49 89 975 33106

e-mail:
www.munich-airport.com

Special websites for the travel industry:
www.munich-airport.de/travelindustry
www.munich-airport.de/viaMUC

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