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  • Global Blue
    Global Blue ©Global Blue

Global Blue

Company Profile

Global Blue is an expert on foreign travellers’ shopping and spending and makes retail transactions between merchants and their foreign customers, easier and more rewarding for everyone. Having introduced the concept of Tax Free Shopping thirty years ago, Global Blue now offers a wide range of services that help globe shoppers shop and spend wisely when they are in foreign countries, and merchants and banks increase their revenues from the lucrative traveller market.

Global Blue works with more than 270,000 of the world’s favourite retailers, shopping brands and hotels in more than 40 countries and serves in excess of 60,000 travellers each and every day. The company’s ambition is to become the beacon for international shopping and spending across the globe.

Global Blue’s headquarters are in Nyon, close to Geneva, Switzerland. More information about Global Blue is available at www.global-blue.com


Brands / Products / Services

Tax Free Shopping
With the Tax Free Service, Global Blue refunds travellers the value added tax on their purchases in foreign countries. This makes purchasing for shopping tourists even more lucrative.

Currency choice
Global Blue Currency Choice offers international travellers the opportunity of paying in their home currency. With the help of our so-called Dynamic Currency Conversion solution, customers already know while making their purchase exactly what amount will be on their credit card statement later.

Shopping-Media

Online
We offer our online platform www.global-blue.com for travel planning on the computer at home. The web-based travel guide makes interactive planning of a shopping tour possible before the trip even begins. The webpage is designed as an international shopping portal, provides information on worldwide shopping topics and makes direct customer dialogue possible.

Print
SHOP is our worldwide leading fashion magazine for shopping tourism. Made for distribution in hotels, stores, airplanes and VIP lounges, our glossy magazine provides a medium with worldwide circulation. We are already publishing this magazine with a print run of 3.6 million in 94 different editions and with distribution in 28 countries.

Globe Shopper Index
Our Globe Shopper City Index is an instrument for the targeted selection of the right shopping cities:www.globeshopperindex.eiu.com/. Travellers can check here which European shopping cities best suit their individual needs. An index for Asian travel destinations is in preparation and will be available during the autumn.


Products

Tax Free Shopping

Makes shopping even more lucrative
Tax Free Shopping saves money for more than 70,000 people each day at 270,000 participating locations in 40 countries – this means savings of up to 14,5 percent in Germany!

Our service is simple and allows you to reclaim the tax you pay when shopping overseas in just three easy steps:

GET IT
Once you’ve found that perfect item, remember to ask the shop staff for a Tax Free Form when you’re paying for it.

STAMP IT
Before leaving the European Union (last airport), show your purchases and travel documents to the customs officials and get your form stamped.

CASH IT
Finally, show your stamped Tax Free Form, passport and credit card to Global Blue Customer Services or one of our partner refund points for a cash or credit card refund.

With the Tax Free Service from Global Blue, travellers in Germany can receive a tax rebate of up to 14.5 percent. For this refund, Global Blue has access to 250 international refund points worldwide.

For more information:
www.global-blue.com/traveller-services/tax-free-shopping/tax-free-shopping/

Currency Choice
With Global Blue Currency Choice you can pay in your own card currency wherever you are in the world, and so keep track of exactly what you are spending at all times. To take advantage of this service, please follow the steps below.

REQUEST IT
Tell the shop or hotel staff that you want to pay in your own card currency.

APPROVE IT
Approve the exchange rate and the final payment amount displayed on the terminal screen. The transaction will then be processed in your own card currency.

SIGN IT
Sign and keep a copy of your credit card slip. The final payment amount and the accepted exchange rate will both be shown on this receipt.*

Who can use Currency Choice?
Global Blue Currency Choice is available to anyone with a Visa or Mastercard debit or credit card, which is issued in one of the following currencies:

Dirham (AED)
Australian Dollars (AUD)
Canadian Dollars (CAD)
Swiss Francs (CHF)
Yuan Renminbi (CNY)
Danish Kroner (DKK)
British Pounds (GBP)
Hong Kong Dollars (HKD)
Japanese Yen (JPY)
Korean Won (KRW)
Norwegian Kroner (NOK)
New Zealand Dollars (NZD)
Russian Rubel (RUB)
Swedish Kroner (SEK)
Singapore Dollars (SGD)
New Turkish Lira (TRY)
US Dollars (USD)

Best Rate Guarantee
The Currency Choice Best Rate Guarantee is our promise to you that the exchange rate used to calculate the final purchase price is based on the best possible rate available at that time.

To find out how to make an eligible claim, please email currencychoice@global-blue.com or call the helpline on +421 232 111 111. Please note that you must submit your claim within 60 days from the transaction date.


Contact

Travellers:

If you are a traveller, please call Global Blue on

Telephone: +421 232 111 111

or send us an Email:


Merchants:

If you are a Global Blue merchant, please contact Global Blue Germany:

Vogelsanger Weg 38,
40470 Düsseldorf

Telephone: +49 211 61 68 01 – 0
Email: