Airport Management & Consulting
Frankfurt Airport (FRA) is one of the world’s most significant air transportation hubs. FRA features the full gamut of processes required at a major international airport. A success story for more than eighty years, Frankfurt Airport reflects Fraport AG’s convincing performance as a full service airport manager and internationally renowned hub operator.
One of the world’s largest airport company, Fraport not only offers the classical services such as airport planning, design, operation, retailing and airport management, but also has expertise in the areas of real estate management, information technology, environmental and safety management.
Gained over many decades, this knowledge and expertise is sought after and recognized around the globe. Via investments, joint ventures and management contracts, Fraport is successfully active at a large number of international airports:

• Burgas Airport (BOJ)
• Varna Airport (VAR)
• Indira Gandhi International Airport, Delhi (DEL)
• Antalya Airport (AYT)
• Cairo International Airport (CAI)
• Jorge Chavez International Airport Lima (LIM)
• Hannover-Langenhagen Airport (HAJ)
• Aeroport International Blaise Diagne, Dakar (DKR)
• King Khalid International Airport,
• Riyadh (RUH)
• King Abdulaziz International Airport, Jiddah (JED)
• Xi’an Xianyang International Airport (XIY)
• Pulkovo Airport St. Petersburg (LED)

Frankfurt – Germany’s financial capital and Home of the Euro and More
Frankfurt is a leading center for law, accounting, advertising, public relations, trade, transport and logistics, and other business services. The European Central Bank (www.ecb.europa.eu) has its headquarter in Frankfurt and is the home of the Euro. The Frankfurt Stock Exchange, operated by Deutsche Börse AG (www.deutsche-börse.de), is the third largest in the world. International business communities choose the Greater Frankfurt area as their primary location. This includes leading corporations from Europe, North America, and Asia. 12 of the most important international exhibitions as the Frankfurt Book Fair (www.buchmesse.de), the IAA (international car show), the Musikmesse (musical instruments), Light and Building (architecture and technology), Airtec (aerospace supply chain), and ACHEMA (chemicals and biotech) or leading consumer goods fairs as Design Annual (high-end design), Ambiente, Tendence, Hair & Beauty, Christmasworld, Beautyworld, Paperworld are held at Frankfurt’s huge trade fair grounds – the third largest exhibition complex in the world, which is easily accessible via FRA. The Messe Frankfurt (www.messefrankfurt.com) held 91 trade fairs worldwide for more than 63,400 exhibitors and 3.85 million visitors.

Meeting at the Airport
Airport Conference Center (ACC) is located in the Frankfurt Airport Center (FAC1) and is directly linked to Terminal 1. The ACC offers air-conditioned rooms with natural daylight and modern décor.

Information & contact:
acc-reservierung@fraport.de
www.acc-frankfurt.com
Phone +49 69 69070500

Hotels and conference rooms
There are several hotels covering all budgets in the Frankfurt Airport vicinity for tourists and business travelers:

Hilton Hotel
5 star, 248 rooms, contact: +49-69 26012000

Hilton Garden Inn
4 star, 334 rooms, contact: +49 69 51709261

InterCityHotel Frankfurt-Airport
4 star, 360 rooms, 14 conference rooms, 2 auditoriums
contact: +49 69 697099, fax: +49 69 69709444

MEININGER Hotel Frankfurt Airport
3 star,168 rooms
contact: +49 69 95 79 79 65

Park Inn Frankfurt Airport
3 star, 209 rooms,4 Conference rooms
contact: +49 69 900276-0, fax +49 69 900276-10

Sheraton Frankfurt Hotels & Towers
5 star, 1,008 rooms
contact: +49 69 69770, fax +49 69 772209

Steigenberger Airport Hotel
5 star, 550 rooms
contact: +49 69 69750, fax +49 69 752505

Information & contact:
www.airport-travelnet.com
www.intercityhotel.com
www.hilton.de
www.meininger.de
www.parkinn.de
www.sheraton.com
www.steigenberger.com

hotelservice@fraport.de

Wellness & Beauty
BeRelax is located in Terminal 2, Area D and Area E, after security control airside. Soothing massages, cosmetic treatments and a bar with oxygen for healthy skin instead of cocktails: a full program to help travelers unwind. Open daily from 7 am–10 pm.

Medical Care
The Airport Clinic in Terminal 1, between Areas B and C (Arrival level) offers first aid and medical services and is open daily 24 hours.

Contact:
Phone +49 69 69066767
med-aufnahme@fraport.de

Pharmacies
Terminal 1, Area B (Level 2) and Terminal 2, Area D/E (Level 3). Open daily from 7 am – 10 pm.

Services

Baggage carts
Baggage carts are located near the check-in counters, baggage claim, Terminal forecourts and parking garages. Users will be required to pay a two euro deposit.

Baggage storage facilities
Terminal 1 (Level 1): Arrivals Hall B (open 24 hours), and Departures Hall (Level 2) B/C (open 6 am –10 pm)
Terminal 2 (Level 2): Hall D, Arrivals Hall (open 6 am  –10 pm)

Car rental
All major car rental companies have desks in Terminal 1 and Terminal 2.

Dry cleaning
Terminal 1, Area C, (Level 0). Offers several additional services such as shoe and luggage repairs. Opening hours from Monday – Friday: 7 am – 8 pm; Saturday – Sunday: 9 am – 5 pm.

Hotel Reservations: “Hotel & Tours” at the Welcome Center,Terminal 1, Area B, Arrivals
Hotel and tour bookings for long-term bookings or after arrival, limousine service, telephone cards, Frankfurt Card. More information: +49 69 69070402 or by email: hotelservice@fraport.de.

Lounges at Frankfurt Airport
Several airline lounges for Business travelers are available in Terminal 1 and 2. Passengers of all airlines are welcome to relax at two Frankfurt Airport Lounges: Sky Lounge in Terminal 2 and LuxxLounge in Terminal 1. Daily or hourly charges apply.
For more information please visit www.frankfurt-airport.com

Showers
Showers are located throughout the terminals opened 24 hours a day.
Information: www.airport-frankfurt.com

VIP Service
Whether you’re arriving, departing or changing planes and regardless of the class of travel or airline you are flying.

Contact:
Phone +49 69 69070325
Fax +49 69 69070369
vip-services@fraport.de

Travelling with ease

Hand baggage rules
Airlines may enforce restrictions on the size and number of cabin bags.
Please contact the relevant airline for further information.
Only limited quantities of liquids may be carried through airport security into the departure area. This includes bottled drinks, suntang lotion, fragrances, cosmetics and toiletries.
For more information on these restrictions please visit our homepage
www.frankfurt-airport.com

Customs allowance
Passengers arriving from non-EU countries can enter Germany without paying duty, but only concerning products for personal use or consumption or as gifts. There are limits on the permitted quantities and values (e.g., alcohol concentrations) and goods exceeding regulated quantities need to be declared at the local customs office.
For further information please visit www.frankfurt-airport.com

Arriving in Frankfurt
Travel documents should be checked well in advance to make sure that they are still valid. Passports and IDs must not expire during the visit to Germany. Citizens of a country that has not joined the Schengen Treaty need find out in time whether they require a visa for Germany.
For further information: www.frankfurt-airport.com or by email: info@visumservice.de

Frankfurt Airport City – Enjoy your stay

Welcome to an International Hotspot of Shopping Enjoyment!
Customers can explore the numerous restaurants and bars located throughout the two terminals. This one-of-a-kind universe of shopping and experience is open daily for passengers and visitors – seven days a week, 365 days a year. For further information: www.frankfurt-airport.com

Frankfurt Airport – Well-prepared for the future

Facts and figures about FRA

• “First choice” hub of more than 110 airlines incl. Lufthansa and the Star Alliance
• more than 56 million passengers in 2011
• Third largest airport in Europe and one of the leading hubs in the world

Airport Expansion
In order to ensure FRA’s position as one of the leading hubs worldwide, FRA has started a countdown for more capacity. Examples include:

• new landing runway opened in October 2011 increases the slot capacity by 50 per cent
• a new pier A Plus opened in October 2012 for an additional capacity of up to six million passengers per year
• Terminal 3 (open in 2016/2017) for a passenger increase of up to additional 25 million per year

For more information visit www.frankfurt-airport.com

Airport Tours & Visitors’ Terrace

• On one of our airport tours visitors go by bus onto the apron, where they can enjoy a close-up view of aircraft landing and taking off and peer behind the scenes. An experienced tour guide gives explanations.
• Mini Tours (45 minutes) take place from Monday to Friday, every hour from 1 p.m. to 4 p.m. On Saturdays, Sundays public holidays or during school holidays in the state of Hesse, tours start from 11 a.m. Individuals, families and small groups can purchase a ticket without advance booking from the ticket counter in the Airport City Mall, Terminal 1, Level 0.
• Longer tours are available for groups of more than 25 persons (minimum fee for smaller groups). Advance booking is required.
• Agents will receive a 10% commission for group bookings

Information or bookings:
Phone +49 69 69070291
Email: rundfahrten@fraport.de
Website: www.sightseeingtours.frankfurt-airport.de

You can enjoy an impressive panoramic view of the apron from our Visitors’ Terrace. Opening hours: Monday to Sunday, 10 a.m. to 6 p.m., from April to November. Tickets for an airport tour include admission to the Visitors’ Terrace on the designated day.

Parking areas for charter busses

Bus pick-up and drop-off areas for travel groups

• Short-term parking is possible at the charter bus lines on the arrivals level in front of Terminal 1 and on the arrivals/departures level in front of Terminal 2.
• For long-term parking, please use dedicated P36 bus parking area close to Terminal 1.

Information & contact:
Phone: +49 69 69088888
Fax: +49 69 69059381
E-Mail: parken@fraport.de

Before Traveling
Physically challenged passengers and passengers with reduced mobility who require assistance at the airport are asked to request it in advance:

• at least 48 hours before departure
• by contacting their airline or
• travel agent

This advance notice lets us notify the Passenger Support Service in good time. For security reasons, it is not possible for passengers to directly contact the Passenger Support Service. For further information concerning departure and arrival at Frankfurt Airport please contact www.frankfurt-airport.com --> Barrier-Free Travel.

If you are taking your own wheelchair with you, you must report it in advance to the airline and indicate its measurements (height, width and weight).

At the Airport
On the day of your departure, go as usual to your airline’s check-in counters or to one of the Help Points for the Passenger Support Service which can be found throughout the terminals. Personnel at one of our informations desks will be happy to help. More information and brochures for Download: www.frankfurt-airport.com --> Barrier-Free Travel

Porter & Escort Service
Regardless of which airline you use, you can book a porter or escort at Frankfurt Airport. The porter service helps you get luggage to the check-in desk. The escort service is available for a fee in the public and transit areas of the airport. Both services must be booked in advance.

AHS Aviation Handling Services
Phone +49 69 69021359
email: fraservices@ahs-de.com

Securitas Flugverkehr Services GmbH
Phone +49 69-690 22999
email: fra@securitas24.de

There is a great variety of different attractions in the Greater Frankfurt area (www.frankfurt-rhein-main.de)

• cheerful festivals and Christmas markets scenic drives such as the German Fairy Tale Route ( www.deutsche-maerchenstrasse.com ) which starts at Hanau ( www.hanau.de ) just 20 miles east of Frankfurt, and at Steinau an der Strasse ( www.steinau.de )
• Sport and sport events: extensive hiking and cycling paths; spa towns with mineral hot springs; the Rhine- Main Regional Park (supported by Fraport’s eco fund); soccer and other sporting events like Formula 1 racing, the Frankfurt Dragonboat Festival, Ironman Germany
• Wine regions like the Rheingau , Bergstrasse, Mosel and Rheinhessen
• Historical sites, e.g. cathedrals and monasteries, museums and galleries, literary greats from Goethe to the Brothers Grimm or ancient ruins of the Celts and Romans
• UNESCO world heritage siteslike the Romantic Middle Rhine valley ( www.welterbe-mittelrheintal.de )
• UNESCO natural sitesUNESCO natural sites such as the Global Geopark Bergstrasse-Odenwald ( www.geo-naturpark.net ) and the Rhön Biosphere Reserve ( www.biosphaerenreservat-rhoen.de ); idyllic valleys along the Fulda, Lahn, Main, Neckar and Nidda rivers; the forested mountain regions of the Taunus, Odenwald, Rhön, Spessart and Vogelsberg – featuring Europe’s largest volcano (long extinct) in terms of mass and surface area.

Different nearby destinations can be visited from Frankfurt, e.g.:

• Mainz (state capital of Rhineland-Palatinate, www.mainz.de )
• Wiesbaden (state capital of Hesse, www.wiesbaden.de/Hessen )
• Heidelberg ( www.heidelberg-marketing.de )

Responsibility for the Future
Fraport believes that sustainability entails structuring the future with responsibility. The group vision of Fraport AG describes the way the group herself and outlines the ideal vision for the future development trajectory of the company. Sustainable economic development has been a key element of Fraport group vision for many years. The principles defined there provide the platform for developing a specific sustainability strategy.

Fraport wants to safeguard and multiply the opportunities of future generations through its sustainable, commercial success and retain the natural foundations for life. As an airport operator, Fraport is aware of its special responsibility for ecological, commercial and social corporate management. Wealth creation, performance and sustainability are equivalent corporate objectives for the whole Fraport group.