Sales Guide Germany from A to Z
  • Frankfurt Airport - Gute Reise © Fraport AG
Gute Reise. We make it happen!

One of the world's most important airports, Frankfurt Airport (FRA) is the home base of the Star Alliance and it is also served by a long roster of other airlines from all over the globe. The airport is intermodally linked which makes it one of Europe's most important transportation hubs and in 2015, Frankfurt welcomed 61 million passengers from 298 destinations and 103 countries.

Frankfurt Airport has adopted a new Mission Statement.
In the new Statement, we place the focus on our customers. Our new slogan also reflects our commitment to ensuring a “good trip” to all our passengers and travelers: “Gute Reise! We make it happen”.



Brands/Products/Services


Terminals

Frankfurt Airport actually uses two terminals for passenger operations

Terminal 1, concourses A, B, C and ZTerminal 2, concourses D and E

The two terminals are linked by the “Sky Line” train and a shuttle bus.

Road Access

Frankfurt Airport is located right at Germany’s most important motorway interchange (where the A3, A67, and A5 motorways intersect). Each of both terminals is separately accessible by road

Parking at Frankfurt Airport

There is a total of some 15,000 parking spaces right at the terminals. The offering is diverse and huge for every type of customer. Business travelers can take advantage of separate access and short walks. Vacationers can book reduced rates online.

Rental Cars

All major rental car companies are represented at Frankfurt Airport: Terminal 1, Concourse A, Level 0 (Airport City Mall) Terminal 2, Concourse D, Level 2 (Arrivals)

Access by Rail

Frankfurt Airport has two train stations: The long-distance train station (platforms 4– 7) for ICE and IC trains offers 174 daily connections to all major cities in Germany. The regional train station (platforms 1– 3) connects FRA to Frankfurt suburbia. Trains for downtown Frankfurt leave every 15 minutes. Train tickets can be purchased in the DB Travel Centers in the AIRail Terminal and Terminal 1 (Concourse B, Level 0) and at numerous ticket machines.

AIRail Terminal

The AIRail Terminal is located between the long-distance train station and Terminal 1. More than 40 airlines let passengers arriving by train check their luggage and obtain their boarding passes there.

Porter and Escort Services

For a fee, porter and escort services can be booked in advance for passengers flying with any airline. The escort service also takes the luggage to where it needs to go, conveniently and by the shortest possible route.

Luggage Storage

For a stressless and untroubled shopping tour, passengers can load off their baggage, coat or important documents to the luggage service. The service is available at Terminal 1 and at Terminal 2.

Lounges

Many airlines operate exclusive lounges for their own passengers to enjoy. LUXXLounge (Terminal 1) and SkyLounge (Terminal 2) offer a comfortable atmosphere to all passenger – regardless of their booking class and airline

Wifi

Frankfurt Airport offers 24-hour Internet Access – Free Wi-Fi Whenever Travelers Want Access

Airport App

The New Frankfurt Airport App Focuses on Individual Customer Approach

Even before travelers begin their trip, the FRA Airport App optimally prepares them with useful tips such as how to get to Frankfurt Airport, parking recommendations, and orientation at FRA. Upon arrival, passengers can use the FRA Airport App as a personal guide during their stay in the passenger terminals

Shopping

Frankfurt Airport invites you to shop and snack amidst a truly fascinating and international atmosphere. A shopping spree at Frankfurt Airport is an absolute must for visitors of the Main metropolis.

Clothing, accessories and leather goods by local designers as well as international brands like
Porsche Design
Hermès
Montblanc
H. Stern
Gucci
Dolce & Gabbana by Engelhorn
and much more are available at city prices at over 60 boutiques and fashion stores situated throughout the airport, most of which are open seven days a week.

If you start to feel hungry during your shopping spree, simply choose your favourite type of cuisine from over 60 restaurants and bars. Try the haute cuisine at “Käfers” while looking out upon the apron and runways, experience „haute cuisine“ at Caviar House & Prunier or just continue on your stroll through the shops while enjoying a cup of Starbucks coffee. Travellers will find everything they require at the airport’s 30-plus newsagents, bookshops and convenience stores, some of which are open 24 hours a day. The 24 duty-free shops, meanwhile, offer excellent savings regardless of your destination, with prices being a great deal lower than the domestic average

Personal Shopper

Frankfurt Airport employs “Personal Shoppers” to help passengers in three different languages!

Frankfurt Airport has extended its Personal Shopper service, which was already available to Russian and Chinese guests, to include Japanese passengers too.

These special employees now assist visitors in these three languages daily between 10 a.m. and 7 p.m. They give shopping advice to Russian, Chinese, and Japanese passengers, help them obtain VAT refunds, and on request even accompany them through the security check and all the way to the gate.

Each of the Personal Shoppers speaks one of these three languages fluently and is also intimately familiar with the corresponding group’s culture and preferences. A test phase lasting several weeks revealed that the Personal Shoppers very quickly gain passengers’ confidence and are able to help them communicate. Their support is gratefully accepted – after arriving back home, they tell their acquaintances and business partners about this valuable personal service in Frankfurt. Word has been getting around, leading more and more passengers to specifically request it.

It is possible but not necessary to book a Personal Shopper in advance. Russian, Chinese, and Japanese passengers wishing to take advantage of their friendly, competent advice and support while shopping or have questions about the service can either send an e-mail to one of the addresses below or call whenever they like. The Personal Shopper service is naturally free of charge.

VAT Refunds

Tips on getting value-added tax refunded.

If you don’t live in the EU, you can get a refund on the value-added tax (VAT) you have paid on purchases within the EU.

For merchandise you carry on board:

On the way to your gate, please stop at the customs office after the passport check. After obtaining the required customs stamp there, you can get your VAT refund (minus a service fee) a few steps farther at Global Blue, TaxFreeWorldwide, or Premier Tax Free (at the money changing counters of Travelex and International Currency Exchange).

For merchandise in your checked luggage:

When checking in at your airline's counter, let the staff know that you need an export confirmation slip from customs for items packed in your luggage. Your bags will then be tagged and you can show them to customs later. Once you have obtained the customs stamp, your luggage is automatically routed to your flight. On the way to your gate, you can then collect your VAT refund (minus a service fee) at Global Blue, TaxFreeWorldwide, or Premier Tax Free (at the money changing counters of Travelex and International Currency Exchange).

Note: You must present the merchandise itself if requested to do so. Please also have the completed export forms, your passport, and your boarding pass ready to show. Declaring cash and cash equivalents: Travelers leaving Germany must report cash and cash equivalents to the designated customs desk at the airport in writing and of their own accord before passing the security check if these exceed 10,000 euros.


Products

VIP

Ultimate exclusiveness, individuality and discretion After welcoming you at our private VIP parking, we escort you to our luxury lounges, bypassing the usual terminal buzz. Enjoy your stay in the elegant ambiance of our lounge area including all amenities, gourmet-foods and beverages. Should you prefer to relax in absolute privacy or invite business partners for a meeting, we offer you a variety of exclusive suites as well as a fully equipped conference lounge at your disposal. In the meantime, your personal service manager will handle all required formalities for you before chauffeuring you directly to the aircraft in one of our luxury limousines. Our VIP-Service is available upon your arrival, departure or transit at Frankfurt Airport. If required, we’ll gladly put together an individual service package tailored to your needs and wishes.

Ultimate elegance on 1100 sqm

  • stylish panoramic lounge with an impressive view of the apron
  • private suites and conference lounges available
  • smoking lounge
  • state-of-the-art gym
  • luxurious bath and spa area

VIP-Service for departing, arriving, and transferring passengers

  • special VIP parking
  • valet parking available
  • check-in and luggage handling
  • separate security and passport control
  • luxury limousine or VIP bus transfer to or from the aircraft
  • exclusive boarding and de-boarding at the airplane
  • assistance with customs formalities and VAT refunds
  • duty-free shopping
  • discrete, friendly and multilingual service managers
  • your personal greeters are welcome to meet you at the lounge

Comfort Services

How to make your stay at the airport a relaxed, stress-free experience? Our Comfort Services make it easier and more pleasant for you to arrive or transfer at Frankfurt Airport. For more information about our comfortable and time-saving services visit the Service Web Shop!

Gate to Gate Service

Changing planes can be this easy!

Enjoy a relaxed layover.

Transfer pleasantly from arrival gate to departure gate at Frankfurt Airport. Only an hour to change planes! At a large, mostly unfamiliar airport that’s like a labyrinth, full of signs in languages not everyone understands. While also keeping an eye on fellow travelers and managing boarding passes, passports, and hand luggage. It can, but doesn’t have to be, strenuous and stressful. Fortunately, there’s a better way!

The Gate to Gate Service navigates you comfortably through Frankfurt Airport to your continuing flight, taking everything off your hands and freeing you from worrying about anything. We pick you up right at your arrival gate after you deplane, then take you through all of the required checks to the departure gate for your onward flight. You cover most of the distance in a posh limousine or gate taxi right across the apron. Once there, our service employee says goodbye to let you board on your own. If there is enough time and you're in the mood for shopping, you can request a stop for this along the way.


Your benefits:

  • Bookable for up to 5 persons traveling on the same flight
  • Discounts for families
  • Discount for round-trip combination package
  • Shopping stop

Gate Express Service

A convenient shortcut after getting to the airport on your own. Straight to the gate, a bus, or a train – Enjoy fast, preferential, and personal service.

You've already arranged transportation to the airport ... but then what? Our Gate Express Service offers you the same benefits as our Door to Gate Service. The only difference is that getting to and/or from the airport is up to you.

A service employee picks you up at an agreed meeting place inside the terminal building. Then, while you enjoy a cappuccino or soft drink in a café, we handle check-in and luggage drop-off for you. Then we guide you through an exclusive security checkpoint (bypassing the usual route) and chauffeur you in a luxury limousine across the apron to your departure gate. This last part is a real thrill for our guests, whether they are young or young at heart. Then our service assistant says goodbye to let you board on your own.

And the other way around? After you land at Frankfurt Airport and deplane, we greet you right at the gate, assist you in clearing immigration, and help you collect your luggage. We cover longer distances in a gate taxi, shorter ones on foot. Then we accompany you from the baggage claim to the exit, where we say goodbye.

Your benefits:

  • Bookable for up to five persons traveling on the same flight
  • Discounts for families
  • Discount on round-trip combination package

Door to Gate / Gate to Door

Treat yourself to a bit of luxury! Picked up at your door and taken straight to the plane – and back again!

Who hasn't experienced it? We're talking about pre-vacation stress. Driving to the airport on the verge of panic while constantly checking the time. Loading, unloading, and hauling luggage. Finding the right exit, then a place to park. Searching for the check-in counter and then inching forward in a long line. How exasperating! You're yearning to start your holiday and relax, but there's so much to accomplish just to catch the plane, and by the time you do you're a nervous wreck. Well, there's a better way!

Our Door to Gate Service picks you up at a location of your choice. You can relax while being chauffeured to the airport in a luxury limousine. Then, while you enjoy a cappuccino or soft drink in a nearby café, our service personnel handles check-in and luggage drop-off for you. Then we take you through an exclusive security checkpoint (bypassing the usual routes) and drive you in a limousine across the apron to your departure gate, which is a thrilling experience for all of our guests, whether they are young or young at heart. Once there, we wish you a good trip and all that's left for you to do is board the plane and fly off to your holiday destination!

And how does it all work in reverse, i.e. when you land at Frankfurt Airport? We greet you the moment you set foot in the terminal, assist you in clearing immigration, and help you at the baggage claim. We cover longer distances in a gate taxi, shorter ones on foot. Finally, we accompany you to the curb in front of the terminal where a limousine is already waiting to take you to a destination of your choice.

Your benefits:

  • Bookable for up to five persons traveling on the same flight
  • Discounts for families
  • Round-trip combination package
  • An exciting drive across the apron
  • Pickup and/or drop-off at your home, office, or hotel

Airport Conference Center

The Airport Conference Center is your reliable partner for every type of event, be it a conference, a meeting, or a presentation.
• Fast and easy booking service
• Total cost transparency
• Smooth processes
• First-class service


To put it simply: Arrive. Meet. Depart.

FIT

Airport Sightseeing Tours & Visitors´ Terrace

Experience Frankfurt Airport up close
Every visit to Frankfurt Airport is an experience. Enjoy the spectacular view from our Visitors’ Terrace or explore the airport from a different perspective on one of our many tours. From exciting events to fun for kids or teaching materials for schools, on the following pages we offer you everything to make your visit unforgettable.

Visitors' Terrace - Terminal 2
You can access the Visitors’ Terrace from the redesigned Food Plaza in Terminal 2, which features Europe’s largest McDonald's Restaurant and McDonald's Playland.

Airport Tours
Experience the action live right on the apron and airfield; peer behind the scenes of a major aviation hub. We have created tours to satisfy every taste. Would you like to get a close-up view of the A380 maintenance base? Are you interested in our newest airport fire engine, the giant Z8 XXL? Are you fascinated by the sea of lights at the airport after dark.

City Tours
A lot of Attractions are just a heratbeat away...

  • Frankfurt
  • Heidelberg
  • Romantic River Rhine
  • Rothenburg
  • Other cities on request

Social Commitment / Green Travel

Responsibility for the Future

Sustainability being firmly anchored in Frankfurt Airports Corporate Principles in its Agenda 2015, in 2010 we compiled our objectives and the measures necessary for their achievement for the first time in a Sustainability Program.

Our strategic orientation was developed in an interactive process involving all important stakeholder groups. Internal and external experts were checking and weighting the various issues identified on the basis of the guidelines pertaining to sustainability reporting as developed by the Global Reporting Initiative (GRI) and in stakeholder consultations. Crucial sustainability topics have been discussed in Executive Board meetings since 2014, involving also the heads of Frankfurt Airport business, service and central units. This ensures a greater commitment towards sustainability issues across the Group, while rising the relevance of this area of action. The topics dealt with cover the introduction of a materiality matrix, the sustainability program and the commissioning of relevant sustainability projects.

More information: sustainability-report.fraport.com

Barrier-free Travel

Passenger Assistance

Before Traveling

Physically challenged passengers and passengers with reduced mobility who require assistance at the airport are asked to request it in advance: at least 48 hours before departure by contacting their airline or travel agent This advance notice lets us notify the Passenger Support Service in good time. For security reasons, it is not possible for passengers to directly contact the Passenger Support Service.

Wheelchairs

If you are taking your own wheelchair with you, you must report it in advance to the airline and indicate its measurements (height, width and weight).

Important: If you are traveling with a battery-powered wheelchair, when booking your flight please also provide information about the type of battery used. Gel and dry-cell batteries may remain in the wheelchair and require no special preparations for transport. However, before checking it you must secure and disconnect the batteries and isolate their poles. For security reasons, wheelchairs with wet-cell batteries must be specially packed. Please contact your airline in advance to inquire.

Guide Dogs

Dogs are welcome in the terminals, but must be kept on a leash. If your dog accompanies you on a trip, please contact your airline ahead of time to find out what requirements have to be met.

For security reasons, no dogs may be taken onto the Visitors Terrace.

At the Airport

Check-In Counters

On the day of your departure, go as usual to: your airline's check-in counters or to one of the Help Points for the Passenger Support Service. If you are flying with Lufthansa, please go to the special support counter next to check-in counter 339.

Help Points Locations of the Help Points

You'll find Help Points for calling the Passenger Support Service at the following locations:

Terminal 1: Level 0, between the regional train station and the parking structure (near the DB ServicePoint) Level 3, along the walkway between the long-distance train station and the Frankfurt Airport Conference Center (FAC 1) Level 1, in the B Arrivals hall near the Meeting Points Level 2, in the B Departures hall near entrance 6

Terminal 2: Level 1, between the D and E Departures areas near entrances 5 and 6

Information Desks Locations of the Information Desks Our personnel will be happy to answer all of your questions. You'll find information desks at the following locations:

Terminal 1Service Point T1
B Concourse, Level 2 - opened 24 hours each day

Information Desk 1
B Concourse, Level 2 (Departures) - daily 6 a.m. to 10 p.m.

Welcome Center
B Concourse, Level 1 (Arrivals) - daily 6 a.m. to 10 p.m.

Information Desk 10
B Concourse (Transit) - daily 5.30 a.m. to 10 p.m.

Information Desk 12
B concourse, Level 2 ( Transit) - daily 06,00 a.m. to 10 p.m.

Terminal 2Service Point T2
Between Concourses D/E - opened 24 hours each day

Tips for Picking upTips for Picking up

Pick up arriving passengers at the Meeting Points in the terminals. (The exact locations of the Meeting Points are indicated on the terminal maps.)

Meeting Points: Terminal 1, B Arrivals Terminal 2, in the middle between Departures and the E Concourse

Display on the map »

Contact

Fraport AG

Sales & Customer Relations
D-60547 Frankfurt

www.frankfurt-airport.com

Stefan M. Kopp

Senior Manager International Tourism Markets and Business Development

E-Mail:

Fraport Communication Center:
Phone: +49 (0) 1806-3724636
EUR 0.20 per call within German landline network; mobile phone rates vary - maximum € 0.60/call within Germany.