Sales Guide Germany from A to Z
  • airberlin - Business Class FullFlat
Air Berlin PLC & Co. Luftverkehrs KG

airberlin - THE SMART ALTERNATIVE
airberlin is one of the leading airlines in Europe and flies to 131 destinations worldwide. The second largest airline in Germany carried more than 30.2 million passengers in 2015. airberlin offers a global route network through its strategic partnership with Etihad Airways, which has a 29.21 per cent shareholding in airberlin, and through membership of the oneworld® airline alliance. topbonus, the frequent flyer programme of airberlin, is one of the leading programmes in Europe with more than 4 million members. The airline with the award-winning service operates codeshare flights worldwide with 23 airlines. The fleet is among the most modern and eco-efficient in Europe. Together with other airlines, airberlin belongs to Etihad Airways Partners, a new brand with which Etihad has been uniting shared activities since the end of 2014.

Products

Economy Class on short- and medium-haul flights
On airberlin short and medium-haul flights, airberlin passengers enjoy maximum comfort at very reasonable prices.

Advantages on short and medium-haul flights:

Free baggage:
The number of checked-in pieces of baggage varies and depends on the fare you booked. A single piece of baggage should weigh no more than 23 kg. Children up to 11 years of age receive 23 kg free baggage (apart from the JustFly fare). airberlin carries buggies/prams, children’s car seats and travel cots for travelling children for free.

Entertainment programme:
Variety is guaranteed with our entertainment programme:

  • - In-flight TV with series, cartoons and music videos
  • - Feature films on flights lasting more than four hours
  • - Wide selection of newspapers and magazines (on domestic German flights)

Seating comfort: Ergonomically shaped leather seats guarantee a relaxed and comfortable stay on board for the duration of your flight. And now you can take advantage of the brand-new airberlin XL-seats with 10 cm extra leg room and improved seating comfort to ensure you feel even fresher when you arrive at your destination.

On-board sales:
We offer on-board sales of exclusive products on all airberlin medium-haul flights, including premium perfumes, exciting jewellery, fashionable accessories and children’s toys.

Economy Class on long-haul flights
On long-haul flights, airberlin offers even more comfort with the Economy Class. The ergonomically-shaped seats on long-haul routes with individually adjustable headrest, extra padding and anti-thrombosis cushion, transform the flight into a relaxing and comfortable travel experience. Each seat is equipped with its own monitor and the comprehensive Inseat Entertainment system provides more than 200 hours of entertainment options to choose from. Our guests will receive headphones free of charge on board as well as a wide range of newspapers and magazines. Guests in Economy Class receive excellent onboard service at all times. On long-haul flights airberlin serves passengers warm or cold meals, snacks and a wide choice of beverages. The selection of complimentary has been extended and include a wide choice of alcoholic and non-alcoholic drinks. In order to make the journey more pleasant, airberlin provides its guests on selected night flights with an Amenity Kit.

Business Class on long-haul flights
airberlin Business Class guests enjoy excellent service and comfort on board and ground at all times. Exclusive priority status at check-in and boarding, as well as access to lounges and waiting areas guarantee a relaxed start at the airport. The Business Class cabin onboard is equipped with 19 seats, guaranteeing privacy and relaxation during the trip. All seats have direct access to the aisle and can be adjusted to a FullFlat position for sleeping. At the touch of a button the seat turns into a completely horizontal bed, allowing to relax and sleep peacefully. In addition there is an adjustable massage function to help guests feel more at ease. Numerous shelves and storage compartments are provided to stow away all belongings, including the airberlin Amenity Kit, which contains high quality personal care products.
During the flight, guests enjoy an aperitif service and exquisite multi-course meals inspired by recipes from the famous Sylt restaurant "Sansibar" and created exclusively for airberlin. The service is complemented by a wide selection of high-quality alcoholic and non-alcoholic beverages.
The individual on board entertainment system is built into every seat and offers a wide range from cinema highlights, series, games and music albums to audio books. High-resolution monitors use modern LED technology with individualized operation and Noise-absorbing headphones are available for outstanding sound quality. A power connection and USB port is available in every seat. Furthermore there is a wide selection of exclusive newspapers and magazines for airberlin guests.

e-Services for Check-in
airberlin offers guests a variety of e-services for a fast, convenient, safe and mobile check-in. From 30 hours to 45 minutes before departure, guests can check-in online via airberlin.com or with the airberlin iPhone app. Travellers print out their own boarding pass or can have it sent via e-mail, SMS or MMS. The service is even advantageous for baggage drop-off, as airberlin passengers can use the baggage drop-off desk at the airport. With the airberlin iPhone Check-in application, the boarding pass barcode can be accessed directly at the gate. Guests can also use the app to retrieve their airberlin topbonus account balance and mileage program details. In addition, the app provides information about the destination. Owners of smartphones can check-in for their flight and reserve a seat via the mobile version of the website at mobile.airberlin.com. The boarding pass is sent directly to the mobile phone as a barcode via MMS, SMS or e-mail. Updated departures and arrivals may also be viewed as well as the airberlin topbonus program.

topbonus - the frequent flyer program
The topbonus frequent flyer programme has more than 3.7 million members and is one of the leading customer retention schemes in Germany, having received multiple awards. Members can collect miles worldwide on flights with 20 partner airlines, with around 100 famous partner brands and by using the airberlin VISA Card. These miles can then be exchanged for premium flights and other exclusive benefits or in the topbonus online shop.

Lounges & Exclusive Waiting Areas
airberlin passengers have access to exclusive lounges at several German and international airports. This includes over 600 oneworld® premium lounges.

airberlin provides its guests with access to an exclusive waiting area at the airports in Berlin, Düsseldorf, Hamburg, Cologne/Bonn, Munich, Nuremberg, Stuttgart and Vienna. Frequent flyers and business travellers are invited to spend the time until departure in a beautifully comfortable ambience.

Group Offers

Group travel
airberlin also welcomes groups.
A travel group is when at least 10 people (no infants) book together on the same flight (departing and arriving under the same flight number). Group advantages include individually calculated fares, personal advice and extra flexibility regarding name changes and free cancellations.

Price Conditions

Tailor-made air travel.
airberlin offers three individual fares on short and medium-haul, each including different services. So every time you make a booking, you can decide for yourself which services you would like to use.

Economy Light: The affordable package for spontaneous short breaks with little baggage.
Economy Classic
: The traditional package with a number of comfort options to ensure you enjoy your trip to the full.
Economy Flex:
The flexible package with many exclusive benefits for a relaxing flight, and spontaneous itinerary changes at any time.

Individual products for business customers

Be it a small medical practice, law firm, SME or large corporation, airberlin has a suitable product for every company that meets the individual needs of its business travellers. There's a choice of three products that allow business customers to effectively reduce costs and enjoy additional benefits.

airberlin business points - the bonus programme for companies
airberlins bonus programme allows company employees to collect points on business flights. All you need to do is enter the customer number for every booking.
airberlin business pro - remain flexible, even if your travel plans change
For those who love flexibility. For businesses spending at least EUR 15,000 per year, airberlin offers flexibility on their fights within Europe for a small price.
airberlin business prime
- flexibility and special fares
For companies undertaking regular business travel, airberlin business prime offers an individual service tailored to the volume of travel, in addition to flexibility.

Barrier-free Travel

airberlin provides a number of services for passengers with restricted mobility. For example, it offers a free assistance service, both at departure and destination airports. Passengers with disabilities or who have difficulty walking are provided with wheelchairs free of charge so that they can get to and from the plane. airberlin transports passengers’ own wheelchairs at no extra charge, and they do not count towards the luggage allowance. It also carries medical aids and equipment (e. g. ventilators, inhalers and mobility aids) and medication for free, provided passengers present an appropriate medical certificate.

Social Commitment / Green Travel

Environmental commitment
airberlin reconciles flying and the environment, and has continuously been successful in improving your fuel-efficiency.
The climate protection organisation atmosfair has published its most recent Airline Index 2015. The index assesses the CO2 efficiency among 198 of the largest airlines worldwide by comparing their emissions of greenhouse gases. In the category of large airline companies carrying far in excess of one million passengers per year, Germany’s second largest airline takes top slot in a global comparison, recording truly convincing emission values in terms of CO2 efficiency.

Miscellaneous

airberlin tickets can be booked across all distribution channels and booking systems, online and through travel agencies. If you belong to our sales partners, you can visit our partner website partner.airberlin.com for helpful information concerning your business with the airberlin group, e.g. our routes, frequencies, products, services, top partner news, booking suggestions, PEPs and Counter Card benefits.

Contact

Air Berlin PLC & Co. Luftverkehrs KG

Saatwinkler Damm 42–43
13627 Berlin
Germany

Servicehotline: +49 (0) 180 633 4334
www.airberlin.com

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