• German Rail Intercity Express Train - Deutsche Bahn
    German Rail Intercity Express Train - Deutsche Bahn ©Deutsche Bahn
  • Many people sitting on steps of the Rheinpromenade with views of the Rhine river and the skyline of the city of Düsseldorf.
    Staircase Burgplatz - Düsseldorf ©Düsseldorf Marketing & Tourismus GmbH
  • A wheelchair user with his escort on the MAINTOWER’s rooftop observation platform
    Main Tower - Frankfurt ©Tourismus+Congress GmbH Frankfurt am Main
  • The unique structure, created by the Iraqi-born star architect Zaha Hadid, was completed in November 2005 after four years of construction using state-of-the-art building materials.
    phaeno Science Centre - Wolfsburg ©phaeno, Klemens Ortmeyer
  • The King Seaways, one of two vessels on our Newcastle to Amsterdam route.
    The King Seaways - DFDS ©DFDS
  • Picture of Rheinsberg Palace - Brandenburg
    Rheinsberg Palace - Brandenburg ©Linus Lintner
  • Accessible German Airports - Lufthansa
    Accessible German Airports - Lufthansa ©Jens Goerlich
  • Man on a hand bike in front of the Lilienstein in Saxon Switzerland.
    Lilienstein – Saxon Switzerland ©TMGS, S Dittrich
  • While the only remaining city gate of Berlin formerly used to represent the separation of the city between East and West Berlin, since the Berlin Wall came down in 1989 the Brandenburg Gate has now come to symbolise German unity.
    Brandenburg Gate - Berlin ©visitBerlin – Scholvien

FAQs – BarrierFree

Information and preparation is the key to planning a great holiday. If you have any specific queries about travel to & within Germany, you may find the answer here on our FAQ page.

What happens if we need medical care in Germany?

If you find yourself in an emergency during your stay in Germany, dial 112. To receive state medical care you will need to apply for a free European Health Insurance Card (EHIC) before travelling to Germany. The standard fee for seeing a doctor or staying at a hospital in Germany is €10 per visit/day, which you may claim back from the NHS on your return. German GPs and dental surgeries usually display a sign saying Kassenarzt or Alle Kassen, which indicates they are operating under the state system. Any costs incurred for private healthcare are non-refundable. The EHIC also covers you for treatment of pre-existing medical conditions but only for emergencies or if a doctor states that immediate help is needed for medical reasons.

Do I need Travel Insurance?

It's important to have both an EHIC and a valid private travel insurance policy. Some insurers now insist you hold an EHIC and many will waive the excess if you have one. Travel insurance will cover you for other medical costs that the EHIC will not, such as paying for your return journey, if illness delays you, or for non-medical emergencies, such as replacing possessions or a lost passport.

Can I bring my electric wheelchair to Germany?

Although electric wheelchairs can be accommodated in most situations, manual wheelchairs are generally more flexible, especially if you are planning to use taxis or public transport, as they are smaller and can usually collapse and fit into storage spaces. 

Is it possible to hire mobility equipment in Germany?

Most areas in Germany will have a mobility hire company, offering all sorts of equipment, including manual or electric wheelchairs and mobility scooters. These companies usually operate on a regional basis. For a list of contacts the local tourist offices in Germany will be happy to assist you with advice and recommendations (see below).

Are there any car hire, BarrierFree taxis or transfer services available in Germany?

Most cities and larger towns will have a company with suitable vehicles for transporting manual or electric wheelchairs, at no extra charge, other than the standard taxi fare. For a list of contacts the local tourist offices in Germany will be happy to assist you with advice and recommendations. It is also possible to hire adapted vehicles from some of the big international car hire companies, such as AVIS.

How do I contact a local tourist office in Germany?

Almost every town, city and region in Germany will have a tourist office, offering unparalleled local knowledge and a number of useful services, such as: hotel reservations, tickets for events, travel cards, brochures, packages and special offers. For contact details just Google the town name and “tourism”, for example “Frankfurt tourism”, most sites will have a contact button or contact link.

Can I order some travel guides or brochures before I go to Germany?

Yes, we have a good selection of high quality brochures which you can order for free from our webshop. For further or more localized information we would suggest you contact the local tourist office at your destination.

Where can I get some further advice?

If any frequently asked questions remain unanswered we will gladly feature these on this page. We are also happy to answer any individual questions, so please email any queries to: .