Information and preparation is the key to planning a great holiday. If you have any specific queries about travel to & within Germany, you may find the answer here on our FAQ page.
If you find yourself in an emergency during your stay in Germany, dial 112. To receive state medical care you will need to apply for a free European Health Insurance Card (EHIC) before travelling to Germany. The standard fee for seeing a doctor or staying at a hospital in Germany is €10 per visit/day, which you may claim back from the NHS on your return. German GPs and dental surgeries usually display a sign saying Kassenarzt or Alle Kassen, which indicates they are operating under the state system. Any costs incurred for private healthcare are non-refundable. The EHIC also covers you for treatment of pre-existing medical conditions but only for emergencies or if a doctor states that immediate help is needed for medical reasons.
It's important to have both an EHIC and a valid private travel insurance policy. Some insurers now insist you hold an EHIC and many will waive the excess if you have one. Travel insurance will cover you for other medical costs that the EHIC will not, such as paying for your return journey, if illness delays you, or for non-medical emergencies, such as replacing possessions or a lost passport.
Although electric wheelchairs can be accommodated in most situations, manual wheelchairs are generally more flexible, especially if you are planning to use taxis or public transport, as they are smaller and can usually collapse and fit into storage spaces.
Most areas in Germany will have a mobility hire company, offering all sorts of equipment, including manual or electric wheelchairs and mobility scooters. These companies usually operate on a regional basis. For a list of contacts the local tourist offices in Germany will be happy to assist you with advice and recommendations (see below).
Most cities and larger towns will have a company with suitable vehicles for transporting manual or electric wheelchairs, at no extra charge, other than the standard taxi fare. For a list of contacts the local tourist offices in Germany will be happy to assist you with advice and recommendations. It is also possible to hire adapted vehicles from some of the big international car hire companies, such as AVIS.
Almost every town, city and region in Germany will have a tourist office, offering unparalleled local knowledge and a number of useful services, such as: hotel reservations, tickets for events, travel cards, brochures, packages and special offers. For contact details just Google the town name and “tourism”, for example “Frankfurt tourism”, most sites will have a contact button or contact link.
Yes, we have a good selection of high quality brochures which you can order for free from our webshop. For further or more localized information we would suggest you contact the local tourist office at your destination.
If any frequently asked questions remain unanswered we will gladly feature these on this page. We are also happy to answer any individual questions, so please email any queries to: firstname.lastname@example.org .