Frankfurt Airport: Your Gateway to Frankfurt and the Surrounding Region

An international aviation hub and gateway to the world: from Frankfurt Airport (FRA), 88 airlines serve 259 destinations in 99 countries worldwide. In 2018 more than 69 million passengers came through Germany's largest airport, with about 60% of them transferring here, more than at any other European airport.

Excellent Connectivity at a Prime Location

More than anything else, Frankfurt Airport owes its status as one of the world’s foremost hubs and steadily growing international importance to its central location in Germany and Europe. This is supported by optimal networking of air, road and rail transportation, enabling innovative and environmentally sensible approaches. When passengers arrive by train, they can check their luggage right at the AIRail terminal next to the long-distance railway station. There are also 15,000 parking spaces just a short walk from the check-in areas, as well as bus parking on the P36 lot near Terminal 1 and right in front of Terminal 2.

The Fascination of FRA

Over 290 shops, bars and restaurants provide unique variety from all over the world. Guests can also experience the airport’s fascination by going on a bus tour of the apron (commissions are paid starting with the first booking) or taking advantage of the Visitor’s Terrace in Terminal 2. State-of-the-art rest areas also invite them to relax and recharge their batteries.

Optimized Wayfinding

For departures, connecting flights and landings, fast orientation, good signage, and competent support are indispensable at a major airport like Frankfurt. The flight displays therefore also show information in each airline’s national language. Walking and waiting times are indicated, and various other services like the FRA App, information gates, service points, and the Frankfurt Airport website additionally help passengers and visitors find their way around.

Towns, Cities and Culture

Fast accessibility thanks to intermodal transportation and Rail&Fly

Getting to and from the Airport by Train

FRA has a long-distance station and a regional station. Every day more than 200 ICE long-distance connections leave from the long-distance station for the most important German cities and many other destinations elsewhere in Europe. There are excellent long-distance links for getting to Frankfurt Airport from Cologne Central Station in less than an hour or from Stuttgart Central Station in around 70 minutes, as well as from various other cities. The regional railway station also boasts more than 220 connections serving the surrounding Rhine-Main region. Central Frankfurt is just a 15-minute ride away.

A Lufthansa Express Rail service is also available. After arriving at the airport, passengers can head for the AIRail Terminal adjacent to the long-distance station and check their luggage there. This service can be booked worldwide via GDS. The AIRail service lets Lufthansa passengers returning to Frankfurt clear customs and pick up their luggage at the AIRail Terminal before continuing on by rail to Cologne, Siegburg/ Bonn, Düsseldorf, Dortmund, Karlsruhe, Mannheim or Stuttgart.

Arriving and Departing by Bus

The airport is served by several bus lines. Lines 14 to 24 depart from in front of Terminal 1 (on the arrivals level), with some of them also stopping in front of Terminal 2. The P36 parking lot for long-distance and chartered buses is located near Terminal 1. Terminal 2 has its own dedicated bus lane.

Arriving and Departing by Car

The airport is located right at one of Europe's most important motorway intersections, where the A3, A67 and A5 cross. This makes it extremely easy to get to and from it by road.

Sightseeing Tours

Explore the region around the airport, which includes highlights such as:

  • Frankfurt City
  • Heidelberg
  • The Rhine Valley
  • Rothenburg

Nature and Active

Experience Frankfurt Airport!

Frankfurt Airport is more than just an airport. It’s also a lively nexus of people, emotions and experiences. It’s a place where stories are written!

Visitor’s Terrace

The Visitors’ Terrace in Terminal 2 at Frankfurt Airport is an enjoyable place to spend some time. It features attractive seating, partly beneath pavilions to protect visitors from the sun or rain. From here there’s a fascinating view of the bustling activity on the apron and aircraft taking off and landing out on the airfield. Since it is enclosed by a wire mesh fence with gaps for taking pictures of the action out on the airfield, there is no need for visitors to clear a security check. The Visitors' Terrace is located on Level 4 of Terminal 2 just off the Food Plaza next to McDonald’s.

Enjoy the Action on the Airfield and Apron

Discover the airport by going on an exciting airport tour!

Our tours with live narration provide fascinating glimpses behind the scenes of a unique airport. Depending on the tour, the highlights include approaching an Airbus A380 hangar and experiencing our newest airport fire truck, a gigantic Z8 XXL crash tender. There’s also an after dark tour, during which visitors are mesmerized by the sea of lights on the runways and apron, and a special tour for children’s birthdays. Detailed information on all of them is available here: frankfurt-airport.com/airport-tours

Shopping at FRA

Frankfurt Airport is also a great place to shop and feast in a fascinating cosmopolitan atmosphere. Shopping at the airport is something no guest will want to miss. The roughly 295 shops, bars and restaurants are as varied as they are international and open seven days a week. A Personal Shopper Service is also available in Mandarin and Vietnamese for visitors from East Asia.

Social Commitment / Green Travel

Responsibility for the Future

Sustainability being firmly anchored in Frankfurt Airports Corporate Principles in its Agenda 2015, in 2010 we compiled our objectives and the measures necessary for their achievement for the first time in a Sustainability Program.

Our strategic orientation was developed in an interactive process involving all important stakeholder groups. Internal and external experts were checking and weighting the various issues identified on the basis of the guidelines pertaining to sustainability reporting as developed by the Global Reporting Initiative (GRI) and in stakeholder consultations. Crucial sustainability topics have been discussed in Executive Board meetings since 2014, involving also the heads of Frankfurt Airport business, service and central units. This ensures a greater commitment towards sustainability issues across the Group, while rising the relevance of this area of action. These include the adoption and pursuit of ambitious climate protection targets with a view to the year 2030 for Fraport AG in Frankfurt and the Fraport Group. Fraport AG also supports the goal of ACI Europe, the umbrella organization for airports, to make the business activities of its member airports completely CO2-free by 2050.

Barrier-free Travel

Accessible Travel

Support for Physically Challenged Passengers

FraCare Services GmbH provides assistance to physically challenged and disabled passengers in compliance with EU regulations. Assistance can be requested by contacting the airline or travel agency at least 48 hours prior to departure. This leaves enough time to forward the information to the service provider. It is not possible to directly book assistance from the service provider.

Accessible Arrival at Frankfurt Airport

Arriving by Car
There are parking spaces for persons with disabilities in Terminal 1, P4 (Row 225) and Terminal 2, P8 (U4, Row 17).

Arriving by Train
Travelers with reduced mobility can obtain assistance for boarding, transferring, and getting off trains by contacting the Mobility Service of Deutsche Bahn AG:
Phone: +49 (0) 1805-512512*
Email:
*€0.20 per minute from German landline phones; different rates may apply to mobile phones. To request assistance for boarding, transferring, and getting off trains, please use the registration form of Deutsche Bahn AG. To ensure that the service personnel of Deutsche Bahn AG can arrange this assistance in time, it is advisable to notify the Mobility Service well in advance (at least one workday beforehand).
Regional Train Station:
When arriving by local public transportation (suburban train, RE, or RB), get off at platform 1, 2 or 3 of the regional train station (on Level -1). From platform 2 or 3, follow the blue wheelchair symbol to an elevator to go up to the departures level, or else use the escalator. In section B of platform 1 there is an elevator to the ServicePoint of Deutsche Bahn AG (on Level 0). The intercom there can be used to request assistance.
Long-Distance Train Station:
When arriving by long-distance train (IC, EC or ICE), get off at platform 4, 5, 6 or 7 of the long-distance train station in the AIRail Terminal. Each platform has an elevator you can use. To find your check-in counter, follow the signs. There are special signs for wheelchair users.

Accessible Check-In

Support for accessible check-in On the day of your departure, go as usual to

  • your airline’s check-in counter or
  • one of the call points of the passenger assistance service.
If you are taking a Lufthansa flight, please go to the special assistance desk next to check-in counter 339.

Assistance Dogs

Dogs are welcome in the terminals, but they must be kept on a leash at all times. If your dog accompanies you on a trip, please contact your airline ahead of time to find out which requirements must be met.

Contact

Contact

Fraport AG

Traffic Development & Customer Management
D-60547 Frankfurt

www.frankfurt-airport.com

Susanne D. Schick

Senior Manager

E-Mail:

Fraport Communication Center:
Phone: +49 (0) 1806-3724636
€0.20 per call within German landline network; mobile phone rates vary - maximum €0.60/call within Germany.