Tourist Information Eisenach & Booking Service

Tourist Information Eisenach & Booking Service (Carola Schumacher)

The Eisenach Tourist Information Centre is located directly at Eisenach Market in the historic ambience of the listed city palace.

A large selection of regional souvenirs and wonderful gift ideas are offered in the visitor centre. Whether it's a smart fridge magnet, a fascinating illustrated book or the plush dragon Dietrich, there is something to suit every taste.

In addition, information on all tourist services in Eisenach and the Wartburg district, such as hiking maps, city maps and numerous event tickets are available. The tourist information office also arranges accommodation in the city, the region and throughout Thuringia. Guests receive competent advice and also a personal tip along the way.

Discover the charm of a beautiful city in the heart of Germany!

Accessibility certified People with walking disabilities Deaf people

Barrier-free information

Short Report as PDF

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with walking disabilities".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • There is a marked parking space for people with disabilities (parking space size: 350 cm x 500 cm).
  • The path to the entrance is not easy to walk and drive on. 
  • The building is accessible without steps.
  • All evaluated rooms and facilities available to the guests are accessible without steps. Exception: The information lounge is only accessible via four steps.
  • All evaluated passageways/doors available to the guests are at least 90 cm wide (WC: 88 cm).
  • The counters/bars are 116 or 80 cm high. There is another, equivalent communication option while seated.
  •  Guided tours for people with walking impairments and wheelchair users are offered on request. A reservation in advance is necessary. 

Public toilet for people with disabilities (50 m from the Tourist Information)

  • The toilet door can be opened with a Euro-key.
  • The manoeuvring spaces are:
    in front of the toilet 160 cm x 110 cm; in front of the washbasin 100 cm x 90 cm;
    left and right of the toilet 90 cm x 70 cm.
  • There are grab rails available on the right and left of the toilet. The grab rails can be flipped-up.
  • The sink is wheelchair compatible. The mirror can be seen while standing or sitting.
  • An alarm trigger is not available.

Evaluation report: Download as PDF

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with hearing impairment". 

Some information on accessibility are listed below. For detailed information please see the evaluation report. 

  • There is no inductive hearing system at the ticket counter.
  • There are four hearing loops available for city tours.
  • There are no guided tours for deaf people.

Evaluation report: Download as PDF

 Some information on accessibility are listed below. For detailed information please see the evaluation report.  

  • Assistance dogs are allowed in relevant areas/rooms. 
  • The entrance has a visually contrasting design and is recognizable by a tactile change of floor covering. 
  • All evaluated and usable areas for the guest are well illuminated, i.e. bright and glare-free.
  • The stairs to the Info Lounge are not visually rich in contrasting. They have handrails on both sides.
  • Information is not available in Braille or prismatic letters.
  • There are no guided tours for people with visual impairments and blind people.

Evaluation report: Download as PDF

Some information on accessibility are listed below. For detailed information please see the evaluation report.  

  • The name or logo of the tourist information is clearly recognizable from the outside.
  • The destinations of the paths are within sight. 
  • There is no information in easy language.
  • Guided tours are offered for people with cognitive impairments. A reservation in advance is necessary.

Evaluation report: Download as PDF