Tourist Information Hannover in the New City Hall
The Tourist Information is located in the New Town Hall of the City of Hannover. Lake Maschsee is only a few minutes away. The service includes the sale of HannoverCards, postcards and souvenir articles, information on sights, excursion destinations and city history. In addition, tickets for the dome ascent and city tours are available here.
For more information, please visit the website www.hannover.de/en
Barrier-free information
All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with walking disabilities and wheelchair users".
Some information on accessibility are listed below. Detailed information can be found in the test report.
- There are three designated parking spaces for people with disabilities.
- All rooms and facilities that can be used by guests and are raised are accessible without steps or an elevator.
- All evaluated passageways/doors available to the guests are at least 80 cm wide.
- The reception desk/counter/cash desk is at its lowest point 112 cm high. There is no other, equivalent communication possibility while in a sitting position.
- There is a public restroom available for people with disabilities, which is accessible from at least one side (at least 80 cm).
- There are grab rails available on the right and left of the toilet.
- Guided tours for people with walking impairments and wheelchair users are offered on request. A reservation in advance is necessary.
- Mobile or fixed seats are available for people with walking disabilities, which may be used during the guided tour.
Evaluation report: Download as PDF
All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with hearing impairment".
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- There is an audio induction loop.
- An outgoing emergency call in the elevator is only confirmed acoustically. Alternatively, stairs are available.
- Information is provided in written form.
- Guided tours with FM systems (e.g. headphones, neck ring loops) are offered for people with hearing impairment, but not for deaf people. A reservation is necessary.
Evaluation report: Download as PDF
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- Assistance dogs are allowed.
- The entrance is visually rich in contrast.
- Almost all evaluated and usable areas for the guest are well illuminated, i.e. bright and glare-free.
- Stairs have visually contrasting edges on at least the first and last steps. In the outdoor area, the stairs do not have contrasting step surfaces.
- Stairs have at least a handrail on one side
- Guided tours are offered for visually impaired and blind people. During the guided tours, exhibits are integrated for touching.
Evaluation report: Download as PDF
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- The name or logo of the tourist information is clearly recognizable from the outside.
- The destination of the path is usually within sight.
- There is no information in photorealistic representation or easy language.
- Guided tours are offered for people with cognitive impairments. The contents of the tour are explained in a way that is easy to understand. A reservation is necessary.
- The content (e.g., exhibits) of the tour for people with cognitive impairments is easy to understand or is explained in an easily understandable way (e.g., using images).
Evaluation report: Download as PDF