Tourist Information Koblenz
The tourist information center in Forum Confluentes is the central point of contact for anyone who wants to discover and experience Koblenz. Whether you are a day visitor, vacationer, or local, we offer personalized advice in several languages and provide tips on sights, guided tours, events, and excursions in the region. In the integrated shop, you will also find a carefully selected range of souvenirs, regional products, and gift ideas—ideal for taking a piece of Koblenz home with you.
Barrier-free information
All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for people with walking disabilities and wheelchair users".
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- There is no own parking lot available. There are public parking lots nearby (shopping center "Forum Mittelrhein").
- In 50 m distance there is a bus stop "Zentralplatz - Forum - Görgenstraße".
- The building is accessible without steps.
- All evaluated rooms and facilities available to the guests are accessible at ground level or via an elevator. The elevator cabin measures 110 cm x 210 cm.
- All evaluated passageways/doors available to the guests are at least 90 cm wide.
- The counter is at its lowest point 75 cm high.
- There is seating available.
- There is a public restroom for people with disabilities that is accessible from both sides (at least 80 cm). The grab bars in the restroom can be folded up.
- Guided tours for people with walking impairments and wheelchair users are offered. A reservation in advance is necessary. The entire route is stepless.
Evaluation report: Download as PDF
All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with hearing impairment".
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- There is no clearly visible alarm.
- There is an audio induction loop system at the counter.
- An outgoing emergency call in the elevator is confirmed audibly. Alternatively stairs are available.
- Guided tours for people with hearing impairment and deaf people (in German sign language) are offered. A reservation in advance is necessary.
Evaluation report: Download as PDF
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- Assistance dogs are welcome.
- The entrance area is designed with high visual contrast.
- Signage (for wayfinding) is designed with clearly legible, high-contrast lettering.
- All elevated areas accessible to guests are illuminated with bright, glare-free lighting.
- Stairs have visually contrasting edges on at least the first and last steps.
- Stairs have handrails on both sides with tactile indicators for the floor level.
- Information is not available in Braille or raised lettering.
- Guided tours are offered for people with visual impairments and blind people. Advance registration is required.
- Exhibits for tactile exploration are incorporated into the tours.
Evaluation report: Download as PDF
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- The name of the tourist information is clearly recognizable from the outside.
- Information for orientation is partly available with pictorial symbols.
- There are no guided tours available for people with cognitive impairments.
- There is no information in easy language.
Evaluation report: Download as PDF