Tourist Information & Ticket Service in the Falkenhaus

Tourist Information & Ticket Service in the Falkenhaus (CTW)

In the "Falkenhaus" with its beautiful rococo facade, in the middle of the market square is the Tourist Information of the city of Würzburg.

The handicapped accessible Tourist Information & Ticket Service is centrally located in the heart of the old town of Würzburg. From here, the city can be wonderfully explored, for example as part of a guided city tour, which starts right here. But it's also worth taking some time to browse through the Tourist Information itself. In addition to various information, tickets for cultural events and souvenirs, the premises themselves are also a real eye-catcher: The walls, which are rich in contrast, feature various photographic motifs, witty Franconian wall lettering and the Würzburg tower silhouette. Information panels with QR codes and an assistance system behind them make it easy to access further content. Good to know: Wheelchairs can also be rented here on request.

Certified in the period

July 2023 - June 2026

Accessibility certified People with walking disabilities Wheelchair users People with hearing impairments Deaf people People with visual impairments Blind people

Barrier-free information

Short Report as PDF

 All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with walking disabilities and partially accessible for wheelchair users".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • The nearest tram stop ("Dom" stop) is approx. 150 m away. 
  • There is a public underground car park (approx. 120 away).
  • The entrance/access to the building is step-free (max. 2 cm threshold, via a ramp). 
  • The ramp is at least 120 cm wide and has a maximum longitudinal incline of 5%.
  • All rooms and facilities that can be used and raised for the guest are accessible without steps. Door thresholds are a maximum of 2 cm high. 
  • Passages and doors are at least 95 cm wide.
  • The information counter is 75 cm high at its lowest point. 
  • The following aids are provided: Wheelchair
  • Guided tours for people with disabilities are offered. Pre-registration for the guided tour is required. 
  • The entire guided tour route is step-free for wheelchair users. 
  • Mobile or fixed seating is available for people with walking disabilities to use during the tour. 

Public toilet (municipal library).

  • The manoeuvring spaces are:
    in front of the sink 180 cm x 130 cm;
    in front of the toilet 128 cm x 180 cm;
    to the left of the toilet 30 cm x 61 cm;
    to the right of the toilet 83 cm x 61 cm.
  • There are grab rails to the left and right of the toilet.
  • The right grab rail can be flipped-up. 
  • The sink is wheelchair compatible.

Evaluation report: Download as PDF

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for people with hearing impairment and deaf people".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • In the event of an acoustic alarm (e.g. fire alarm), there is a visually clearly perceptible flashing or blinking signal.
  • There is an audio induction loop system at the reception/counter. 
  • Guided tours for people with disabilities are offered. Pre-registration for the guided tour is necessary.  
  • Guided tours with FM systems are available for people with hearing disabilities (e.g. headphones, neck ring loops).

Evaluation report: Download as PDF

All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with visual impairments and blind people".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • Assistance dogs (companion dogs, guide dogs for the blind, etc.) may be brought into all relevant areas/rooms of the establishment/offerings. 
  • The entrance area is identifiable by a tactilely perceptible change of flooring. 
  • The walkway from the entrance door to the counter is marked with tactile detectable markings.  
  • The staircase has a high-contrast design and handrails on both sides. 
  • All raised areas that can be used by guests (entrance area, cash desk/counter, bedrooms, corridors, hallways) are well lit, i.e. bright and glare-free.
  • The signage is designed in easily legible lettering. There is good visual contrast between the lettering/pictogram and the background. 
  • Guided tours for people with disabilities are offered. Pre-registration for the guided tour is necessary.  
  • Touch exhibits are integrated during the guided tours.

Evaluation report: Download as PDF

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • The name or logo of the business/facility is clearly recognisable from the outside.  
  • The counter is directly visible from the entrance door or the way to it is marked pictorially and without interruption. 
  • Information for orientation is available in the form of pictograms.
  • Guided tours for people with disabilities are offered. 
  • The contents (e.g. exhibits) of the guided tour are easy to understand or are explained in an easy-to-understand way (e.g. pictorially).

Evaluation report: Download as PDF

Image gallery

Tourist Information & Ticket Service in the Falkenhaus Tourist Information & Ticket Service in the Falkenhaus (CTW)
Tourist Information & Ticket Service in the Falkenhaus Tourist Information & Ticket Service in the Falkenhaus (CTW)
Tourist Information & Ticket Service in the Falkenhaus Tourist Information & Ticket Service in the Falkenhaus (CTW)